But its hard, right? Nobody was ever really interested in seeing me drive up on site, because they knew it was just going to be a bunch of problems for them. Three months of overhead expenses (payroll, utilities): $90,000. Direct competitors are other car washes. Coming up with a car wash business plan is the best way to ensure success. Because I didnt have the time to sit down and write that thing the way I needed to write it. You know, some owners, theyll invest, theyll buy a wash, theyll hire a manager, and then theyre kind of passive. People want training. This could create a better situation for informed decision making and, by using scientific facts about the use of chicken bone char, he may be able to help community members to amend their religious and cultural views. If I use the example of Chick-fil-A, if you decide to go work for that company and not say, My pleasure, when somebody said thank you You know, I think thats really cool here at Chick-fil-A that everybody does that, but thats really not for me. In the past, the approach has been fragmented with a lack of coordination between organisations responsible for WASH projects. The use of water in the case of touch-free car wash The politician would be in group C: they have a large amount of power but little personal interest in the initiative. It is important to identify and characterise the stakeholders involved when planning urban WASH projects so that all interests can be considered. However, even within the car wash target market, different people have different reasons for going to the car wash. Understanding these reasons is how we can segment this market and use different marketing . Explain your answers. By this route, they can serve as agents of change to their communities. Direct use of the groundwater for drinking will cause serious health problems for the community because of its high fluoride content. But I think it all gets embedded in a common system so that you can communicate, what are the standards we have in our organization? A stakeholder is any person, group of people or organisation with a possible interest or stake in something. One of the particular challenges of WASH is that it means working across sector and disciplinary boundaries. And its really a quiz. If you're thinking of starting a car wash business in Canada, there are a few things you need to know. Understand Car Wash Operations Put Together a Business Plan Get Financing Invest in Equipment Get Your Paperwork in Order Get Your Car Wash Insured Market Your Car Wash Looking Ahead It's a messy world out there, and especially for your car. Group A is likely to include the most marginalised individuals because it will comprise those who are sick or have disabilities. So these programs we developed are for new investors and existing owners who maybe could use some operational help. Whether its at my car wash or someone elses, I want to make you the very best that you can be. And it times You set this up. It is particularly important to ensure that such groups have a voice and are listened to. I thought they were lazy, I thought they didnt want to work hard. A stakeholder is any person, organisation or group with an interest (stake) in something, such as a particular situation, intervention, project or programme. David 37:05Yeah, weve got weve got our website, carwashOS.com, if you want to go check it out. Ill take a look at that. This means encouraging people to participate. And I would tell people, its a lot easier to run six restaurants than it is two or even three, or one. And I 100% subscribe to that notion of investing in employees, and I always tell people, Listen, I want you to work for us as long as its a great opportunity for you. And you cant do it when youve got 10 car washes. The process will help to develop two-way communication skills and will lead to better understanding on both sides. Cross-disciplinary engagement is about teamwork, where individuals bring different skills to the table and see issues from different perspectives. Mobile app as a platform for safe and secure transaction. As a WASH practitioner you may be involved in the development and maintenance of effective forms of cross-sectoral and cross-disciplinary communication to manage complex WASH problems in your locality. Do the very best you can, whether its with me, whether its with another car wash, or whether its with a billionaire customer thats driving their car through that wants to hire a rockstar employee, that could be your next opportunity. We will take a standard policy and procedures manual for car washing and customize it to your specific how you want to run your business. So I think theres three segments of really good car washes, and I think one of them is you find employees that want to be engaged, right? A new colleague has recently joined your work team and you are asked to explain to them what you are doing and why. If were being honest about it Theyll kind of glance at it. Im JT Thomson, your host of Scaling Car Washes Podcast. David was the founder of Carwash, the podcast and is a frequent speaker at carwash association conventions and events. (SAQ 4.2), 4.4 Explain the purpose and advantages of stakeholder engagement. The emphasis on meeting shareholder, or owner, expectations for high profit has been . objectives (what are you trying to achieve?). This would improve coordination among WASH stakeholders from administrative Listen in to hear David Begin share what hes learned over the years. The executive summary of a business plan gives a sneak peek of the information about your business plan to lenders and . Like? You might start with an explanation of the overall purpose of stakeholder engagement, which is to involve stakeholders in project planning and development so they can influence the decisions and outcomes. However, in many instances this is clearly not the case because they have proved themselves able and willing to help bring about change that will improve their living conditions (WUP, 2003). Creating a business plan for a Self Service Car Wash is an important step in setting up a successful and profitable business. And hes built car washes run car washes hes been the president of the ICA, so he has really got just an extensive knowledge in this space. And so I think theres some good things that are changing with employees asking why, and it helps us ask why. Youre going to want employees being there. This chapter will outline the initiatives undertaken by each stakeholder to ensure supply chain sustainability. And so, it took us a couple of years, really. You can contact AJ via email at info@MyLoyaltyApps.com or text (559) 284-1919. When you have studied this session, you should be able to: 4.1 Define and use correctly each of the key words printed in bold. Some stakeholders may support the decisions, while others may oppose them. The average cost of a car wash is about $4.50, while the average price is about $10, resulting in a 55% profit margin. What do you want your uniform policy to be? Colin's Car Detailing case study (referred as "Detailing Car" for purpose of this article) is a Harvard Business School (HBR) case . Marketing costs: $10,000. So, what was it that So you started figuring that out. For this you will need to develop your communication skills so you can: Its important to involve stakeholders throughout the planning and implementation process. And we had spreadsheets and barcode scanners that, you know, we used to manage it. Because theres really no such thing as a bad employee. I always had For years, I had an adversarial relationship with my employees. The car wash industry is the same and therefore has brands that are quite popular amongst all stakeholders in the industry. How much can you earn from a car wash business? And it sounds like, you know, you agree from your experiences, which has been just always doing the right thing for the people. They include: Printable page generated Monday, 1 May 2023, 09:55. And so, yeah, I got in in the early 2000s. And its just, you know, if youre an owner out there, and youre trying to say, how do I make a great team? Have you ever used Kahoot. Meet regularly with key stakeholders (clients and board members . The National WASH Coordination Office has mandates to support stakeholder communications, knowledge sharing and dissemination, and to facilitate concerted urban WASH efforts at both national and sub-national levels. car- wash system. Wash water recycling systems can be owned and operated on-site by transportation companies, contractor-owned and operated at the fleet owner's site or airport using mobile units, or stationary systems located at the contractor's facility. So thats very interesting, because thats The other thing I would tell people when we used to have a bunch of restaurants. Why didnt you do it the way I laid it out? In this article we go through, step-by-step, all the different sections you need in your car wash business plan. 3. improve decision making and accountability. Thats how they want you to make sandwiches. And this day and age is a little different with the workforce, so we do have some unique challenges. 32% of annual car wash revenue comes from vehicles washed during winter. Its a different animal. The target market for a car wash includes people who have a need to keep their car clean but are not willing to do the work themselves. For the programme to be successful, their interests and influences must be recognised. Explain what is meant by a stakeholder and give three examples of key stakeholders in urban WASH schemes. A cycle is $1.25 for 4 minutes. Thats going to happen occasionally. What are the main points you would include in your explanation? So theyre being told, what are the exceptions? However, if you look closely enough you can certainly scrub out a few: Upsell. So, establishing a system and process for everything. You want no downtime. With the right location, good marketing, and top-notch service, you can draw in numerous customers who need their cars washed quickly, efficiently, and at a good price. Theyve got exception reporting that tells them when somethings not right. For other, less engaged stakeholders, printed leaflets or other methods for providing information could be considered. David 11:04Yeah, I think youve got to sit down and decide how you want to run your car wash. JT 33:36Yeah, you know, even stepping You know, kind of getting the right people in is always the key. But I think now, as you said, theres more asking why, or trying to really kind of, I dont want to say push back, but there is So, youve got to make it more engaging. And good employees like good culture. Im going to come up with a different phrase How long do you think that person is going to last? Most of them dont come with their own They dont come with processes, procedures, things along those lines. And so I kind of went on this journey for years of trying to figure out what to do. Complete set of equipment ready to start business immediately. So now weve got to do a lot of okay, this is why we do it. Or would you want to go and have a beer with them type of litmus test? And as a result, right, our biggest player in our space is Mister Carwash with 300 and some odd locations as of today. Only a professional car wash can provide the proper amount of water with the proper pressure needed to safely and effectively clean the vehicle. So, if youre going to get a Jimmy Johns franchise, youre going to get Jimmy Johns policy and procedures manual. So once you give us a little bit of background on kind of what youve done I gave a thumbnail sketch, but maybe just give a little bit more on your background on what youve done and what youre doing. You need to prepare information about the scheme that you can share with stakeholders. David, welcome. Mr Mohammed is a WASH practitioner who manages a new water treatment and water supply scheme in Kori town. And so we had a lot of turnover, and we just had a lot of issues. A lot of money went in there very early. Stakeholders typically have an interest in the business and its actions Examples of stakeholders include Employees Customers Creditors Management Supply Chain Owners Local community And the list goes on. And I had a technology sales background. You manage the standards, and you get exceptions to let you know when things need to be addressed. Your business plan should include all the details of your operation including your operating hours, a marketing plan, the type of services you offer, and your pricing structure. Look back to Section 4.1 and see if you can find it. Now read Case Study 4.1 and then answer the questions below. The US car wash industry value was $14.21 billion in 2020. (SAQs 4.1 and 4.2), 4.2 Identify the range of stakeholders in urban WASH. (SAQs 4.1 and 4.3), 4.3 Explain how stakeholder mapping can be used to analyse the roles and influence of stakeholders. And that that drove them crazy, and it drove me crazy. We had the right people; we had the right management techniques. You open a new site, and youve got 10 new hires. Tommy's Express has been in the car washing business for more than 50 years. Although commonly referred to as the WASH sector, WASH is a combination, as you know, of water, sanitation and hygiene sectors and is therefore cross-sectoral, meaning it involves people from different sectors working together. I just had this attitude about them that was not serving anybody. Right? I think, you know At the end of the day, I realize the workforce is changing. Stakeholder mapping is the process of systematically identifying and analysing the relevant stakeholders, their relationship to each other, their level of interest, and their roles and responsibilities in relation to the power they hold. Study Session 4 Stakeholders in Urban WASH, are responsible for the project and its different components (including funders, WASH officials from different sector offices, managers, employees, etc. And I saw them as my allies; I saw them as my assets. You need to have a valid driver's license. JT 33:07So that theyre proud of it. For example, people from neighbouring villages and visitors to the area may wish to use facilities when they become available. Its just a lot easier for both management and car wash operators to look at things. JT 0:01Welcome to Scaling Car Washes. The groundwater source has high fluoride content but was the only water source available to be developed. I know thats probably a lot of what you do in your daily life now. I didnt know how to manage people were you. They say, I dont have any idea what I want my uniform policy to be. And one of the best keys to happiness is feeling like youre valued! 11 Steps To Starting a Successful Self Service Car Wash Business: 1. The planning and implementation stages of community WASH projects needs effective communication with stakeholders so that their knowledge and resources can be included. Why did I wait so long to open the third car wash? This means helping to develop partnerships and collaborations among the stakeholders, for example, by gathering them together at a meeting, as shown in Figure 4.1. "A carwash can offer a significant return on investment," Norton explains. Mapping the levels of interest of different stakeholders in relation to their interest or power can be done using the diagram shown in Figure 4.5. 5+ years of multi-unit company-operated sales and management experience. David 36:16So yeah, I agree. I missed being in it, like a lot of people who are struggling right now with selling their wash Do I sell? The proposed scheme uses chicken bone char to reduce the amount of fluoride in water supplied from two boreholes. David 1:01Yeah. Focus on your employees; take care of them. And then you sold in 2019? It can lead to unsustainable projects and no overall improvement in conditions. You want to watch a lot of cars. And so weve been working on that for about a year. Property purchase and build-out: $200,000. So what advice can you give people to be able to overcome that? Right? Absolutely. But, I hear a lot of good things about Jolt. It is important to reach all members of the community so you need to consider how you can ensure that there is representation from all the groups, including the vulnerable and marginalised. And so, with ours, unfortunately, weve made a little bit of work for ourselves. The benefits will depend on the context, but include increased community confidence, which comes from cooperating over project development. In which group would you place a local politician, who lives outside the area served by the planned facility? And it was much easier to create car wash number three that was to create car wash number one and number two, but there was a lot of pain associated with it, too. How integrated to the operations were you, David? So please read that. Care is needed to ensure that everyone understands each other and that the information provided by and to stakeholders is accurate, relevant and can be easily understood. A business plan allows you to thoroughly research the market, determine the best pricing . And what were the keys for you? Bachelors degree in business, marketing, communications, or related field; alternatively, equivalent relevant and progressive experience. It can also encourage a culture of innovation and learning, which enables participants to make better-informed decisions. The purpose of stakeholder mapping is to analyse the relative power and influence of different stakeholders and relate this to their level of interest in the scheme, project, programme, etc. David 8:50Yeah, I was the managing partner. So you can have a great manual, a great documented systems manual, a safety manual, but if nobodys trained on it, its just going to collect dust on the shelf, right? Bills not going to fit in here. Because what that told me, first of all, is there was a strong enough culture amongst the existing employees, they werent going to tolerate somebody coming in and not following the standards or following the culture. It is difficult to reach all members of a community especially those on low income, people with disabilities and other vulnerable groups. We will suggest funding $15,000 to $20,000 or $1/auto for introductory advertising including signs, coupons and neighborhood marketing. Are you going to prep? That person is going to be out quick. Through working together, key stakeholders can identify common concerns, develop common goals and reap the benefits of the impact of a WASH project. What tools are out there that you could recommend for somebody to look at? methods (how will you put the plan into action?). David 33:14Yeah, absolutely. Thats an interesting one. We came out of the gate with unlimited car washing. AJ is co-founder of MyLoyaltyApps, CEO of Great American Carwash and the president of the Central Blackstone Merchants Association. Or theyre not good at training, for example. JT 37:34Well, David Begin, thanks again. The carwash business can fit a wide range of owners, from a retiree looking to invest a pension to a private equity group with multiple carwashes in its portfolio. And you talked a little bit about this, about giving people kind of a career track or giving them some progression. And so, you know, weve put about 1000 hours of effort into building this, but its still a framework, right?
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