This is a very poor way to treat your customers. I want to get this sorted for you so I have sent you a request for further information via Trustpilot, please can you respond with your order number and email address?x, Got my parcel but was missing an item. As far as we know, there is only one way to contact Nasty Gal, shown above. I called a number that is associated with Nastygal. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. You will need your order number and email/last 4 digits of your phone number. I also had my bank account of my social security money drained, do to fraud by someone. If you do not want to consent to this use, please do not contact us other than by email. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your cookies are disabled. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. Claim it. Item arrived with a makeup stain and a rip in the fabric. Just to contact facebook. Dont worryyou have options! *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. Once you have processed and paid for your return in the portal you're ready to post it off! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. She fixed my issue and got everything sorted for me. My entire backside was almost exposed. 1. Please allow 4 - 5 weeks for delivery to Hawaii. When did you go so downhill as a brand? So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. I've been trying to get a refund after returning an order over 7 months ago. automatically applied at checkout when selecting the next day or standard delivery options, this Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. There is no phone number to call. A whole week later than expected delayed delivered date due to Black Friday. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! Coupon Code. Anyone can write a Trustpilot review. A matter that should be straight forward has become so trivial. (and shes lookin better than ever). We don't refund shipping charges for those countries listed outside of the EEA. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. Select your preferred return option (Print returns label at home or in store options). Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. This comment was posted by a verified customer. My order number is GUS107732612. That is not ethical. * Please note: The shipping times shown are from the order date. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. Thanks, I dont have the package. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. I did not understand that since there is a company in US. The carrier was unable to deliver your package. P.S. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. I would reduce my rating to 0 stars if it were possible. Our App got a makeover Good to know We've gone paperless! I immediately ordered another pair in a size 8 for my daughter for Christmas. Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. My address is Kimberly Roberts 622 Collins Rd. Log in to the returns portal. Is this your brand on Milled? I don't understand how a package cannot be tracked. I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. Code. I have been emailing with the customer service reps for over two weeks to get this sorted out. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. You'll get an email once we receive your returned item. Some of our items do come back in stock, so keep checking back! Hi there,Thank you for this review, it's great to hear you love the clothing you received and enjoyed our speedy delivery service. So unfortunately we cannot accept returns that are over 28 days. I don't have the invoice from my parcel, can I return? Refunds are sneaky things and can show up in a couple of places: 1. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. Both my dress and my cami tank top came broken. 4. NastyGal ranks 2497th among Women's Clothing sites. Would give 5 stars but half my order didn't arrive. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. This shouldn't be the case if we have made an error, so I do apologise for this. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. A lot of our production is based in the UK, which means our products will come with UK sizing. What a disaster of a company. Here are 8 tips for writing great reviews. Take CareHamza. I placed an order from Nasty Gal on December 12. or the money and now they will not even reply to my emails. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. For shopping wherever, whenever. Just pop your items in any sealable, waterproof, and non-transparent packaging. Our App got a makeover Replacement sent next day (hence the 1 star rather than nothing!) I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. We really appreciate the feedback as we're always looking for ways in which we can improve for future. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. X. I was helped by Lemuel R. quick and helpful responses! Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Fast and trustworthy shipping, nice and helpful customer support. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. If youve sent us a message via Twitter, we wont be able to respond to it. Not ordering online ever again. This will surely increase the credibility of your complaint. NGVIP customers will also receive exclusive offers and promotions via email. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. "Hello from Florida! Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. Here are 8 tips for writing great reviews. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. If this isnt available, in your area then youll need to get in touch with your local post office. My tracking is showing that my parcel is being returned to sender. If you've placed an order and received a cancellation email from us, we're sorry about that. They TOOK PAYMENT and the order did not appear on email or on the app. 2. Really like the style of their clothes and have quite a few pieces from here. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. Please find QR Code to return your order GUK106832465 attached. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. Now I have an event to go to with no shoes. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. **Well cover duty costs on all orders. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. Give us a shout on the Contact Us form. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. *Please note that Apple Pay does not work on the Nasty Gal app. (and shes lookin better than ever). Extra 10% off New Arrivals Nasty Girl Promo Code. You'll no longer receive a delivery note in your parcel. Desired outcome: Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Once the day of truth. NG. She threw in a joke, too, which set the tone for my day. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. Highly recommend. Once logged in to the portal, select the . Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. Claim it. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. 3. Strengthen your review by uploading photos & videos. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. I received them in a size 6. You can then contact them to arrange collection or to schedule a new delivery date. Reply from Nastygal. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. You will be contacted by email to verify your review. Retailer website will open in a new tab. We use dedicated people and clever technology to safeguard our platform. I needed the dress for work today I am very disappointed after paying for next day delivery. It might be okay to wear out to dinner and that's it. Verified as valid. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. You'll no longer receive a delivery note in your parcel. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. I email once a week and each time they ask me to wait until a certain date before they will process a refund. She hung up and got rid of my email. I ordered a USA size 10 boots and received a size USA size 8 instead. standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select Would you like to add a photos or videos? Select your preferred return option (Print returns label at home or in store options). The quality is really good, I like my new clothes very much. Your refund will be processed as soon as we get your items back. You will need your order number and email/last 4 digits of your phone number. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. Log into your account, select payment details and either add, delete or edit your payment options. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! x. I had an issue with my return and Nikki S. was a great help! Still don't know where my parcel is or if it will ever come. Never order again. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. Still cant see it? Thanks again, great service! I kid you not. This email was sent August 19, 2022 12:06pm. If you dont have your order number, log into your account here and then go to 'Order History'. Reached out to customer service ad was told to keep waiting. Select your preferred return method and get your trackable returns label, just follow the easy steps above. Coupon Code. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. I ordered a pair of boots in a size 8. Just visit the Nasty Gal website and place your order. You will then receive unlimited FREE delivery and our They messed up my address and didn't contact me, which is why I didn't receive my order. To experience the full world of SFRA, please enable these or check whether another program is Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. Your browser does not support embedded videos. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. You have also been charged 2 for the returns fee.
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