1.4. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Your use of the website 2. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. Please allow 6 to 8 weeks after completed qualifying rental forpoints to be posted to your account. Once the correct documentation is received, we will check whether you are entitled to a refund as per the rules of the fare you have purchased. 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). 13.2. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 12.7. I have just returned from my trip and would to complain about a certain aspect of my holiday. airlines, boats, ships, inland waterways, trains). Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. 12.6. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. Offer valid on bookings made between 15th May 2023 and 30th April 2023 for all travel dates in 2023, and is subject to availability and standard terms and 3.5. For insurance premiums, you should refer to your insurance providers cancellation policy. WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. 10.9. Changes to terms and conditions 6. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. Car hire was with Virgin but couldnt get through on the phone. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Flight disruption policy Read more. Cancellation policies and other important information. You should be aware that some Suppliers (e.g. If you need flexibility, make sure you pick a Ticket type which Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. This rule also applies to marriage or maiden names. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. accommodation providers, etc.) Wherever you go, we're already there. No licence is granted in respect of those intellectual property rights; and. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. The following rates are excluded from mileage collection: Wholesaler rates, US Army, leasing, SIXTI, trucks, ADAC, long term rentals, Deutsche Telekom, EADS, Capgemini, Infineon Technologies AG, Saint-Gobain, REWE, SAP, IDS Scheer, accident substitute cars, and certain special Internet offers. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. Lets get started. With more than 2,200 locations in over 105 countries, and the largest premium car fleet in the world, SIXT will have the perfect vehicle for you no matter where you are traveling to. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. 3.2. We'll be in touch by email letting you know how to register to change your holiday plans. 10.10. 'Holiday' means the travel services booked by you and/or any person on your behalf. 15.1. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. The airlines loyalty program is called Flying Club, and it operates from 2 hubs in London (Heathrow and Gatwick) and one hub in Manchester. Earn 3 Virgin Points for every euro spent. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. Our new direct Virgin Atlantic service commences 22nd October 2023. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. Rentals on consecutive days without a flight in between will be considered one rental. Should the price of your travel arrangements go down due to the changes mentioned in clause 7.1 above, then any refund due will be paid to you. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. Virgin Atlantic Holidays accepts no liability if you or any member of your party cannot travel or are refused entry onto any airline, or transport, or into - or through (whether or not you are required to leave the aircraft) - any country because they have not complied with any travel, passport, visa, ESTA, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, a valid ESTA, vaccination certificates, testing kits and any other required documentation). If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Pregnant women may be required to provide medical documentation confirming fitness to travel. 15.4 in regard to package bookings and, except as specifically set out in these Booking Conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose on us. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Canadian tariffs. Rentals on consecutive days without a flight in between will be considered one rental. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. This compulsory charge is not covered when pre-paying any daily service charge. You may not otherwise copy, distribute, modify, reverse engineer, or create derivative works from Access Software. This flight will be operated by our partner, Delta, and will occur daily. Explore our destinations and holiday types and save your faves to your very own Wishlist. 8.1. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. 2. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
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