My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. As an aside I rang connections PM today. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. This takes a few minutes. I would now say 99.9% this was an external issue / no faults inside the property. Check the broadband lights status section in this table. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Thanks again for the help - I have checked all / all look ok. Use the Power button to turn your Hub off and on again. 31-05-2020 Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. The Hub is in Bridge mode and will act as a modem only. 17h47. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Open a new web browser window and follow the on-screen help wizard to get connected. Open a web browser and follow the on-screen help wizard to get connected. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. There's a problem. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Your Hub is connected to the EEmobile network via Hybrid Connect. high tea intercontinental sydney; kimpton blythswood square hotel We lost internet around 6pm Friday 29th - but always blue light / system working? How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Once entered click on continue to advance settings. Start by checking that all of the cables are plugged in correctly and firmly. Select your hub from the options below to see what they mean. Is this for ADSL BB or Fibre? Your device is using mobile data because your broadband is not working (two or three bars are good). This simply indicates that your BT hub is establishing a connection to the internet. For up-to-date information and comments, search the EE Community or start a new topic. If there's still no light. We'd like to help so please get in touch. You will get a refund for the time is is out of service. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Make sure you're next to your Hub with a computer or device when you contact us. Your device is not paired to your hub. Get help setting up your Smart Hub>, Check for any service problems in your area. Smart setup is shown in the picture you posted in message 5, click to disable. If you can't get online, it might be your device. I have got a PC plugged direct into the hub - again no internet. For a BrightBox: in the Internet section on the initial Status page or. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Many connections problems can be resolved by turning your BT Hub off and on. Turn it off and on then try again. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on His main beats include VPN services and antivirus. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Engineer said there must have been a line fault. Your device can't connect to the mobile network. If this doesn't work check the status of the lights (see below). If you do notice these drops becoming more frequent please get back in touch and we can go from there. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. 12h26. online troubleshooter. And if the problems cant be fixedheres If there's still no light, call us on 0800 111 4567. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. We had the one about the phone on the 19th. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Your Hub is connecting to another wireless device using WPS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Restart your device, and if the light is still red, contact us. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. on These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. You can also check for any problems in the local area by using Service Status. A steady blue means that the Hub is connected to your broadband. BT Business Hubs: Help and guides for your model. Press the Restart button on the back of your Hub. Your device is connecting to the mobile network. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. steps to setup CloudFlare DNS on iPhone or iPad. Go to http://192.168.1.254/ in your web browser. Try a few different spots around your house to find the best 4G signal. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 22h44, Thanks - I will grab that data - here is some general info, on If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. 11:33 PM This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". 30-05-2020 BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. richardward. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? And the Mini Hub will also work over a 3G signal. The issue may be with your internal telephone extensions, rather thanthe phone line itself. on These are the basics to what your hub lights mean. Hope this helps you. 30-12-2016 Full Fibre connection When you first plug in your hub, the hub will take about four minutes to synchronize. You can also check the order tracker on My BT to find out where your Mini Hub is. Re: BT Hub - Blue light on but no internet on any devices. Re: Blue light but no wifi or internet connection. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. 13-06-2021 This light turns on when it gets no connection. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). if BT is down in the local area. Ask questions and share tips with other people 24 hours a day. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If you're not set to power mode, there's a problem with your internet. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you still can't connect to the mobile network, contact us. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. 31-05-2020 If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Which router, BrightBox 1 or 2 or . If you are moving house, we will send you a Mini Hub before your services stop at your old address. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. 16h54. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) 23h08. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. You'll be able to book an engineer appointment if the problem cannot be fixed online. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: It was definitely the internet it was referring to as it said we should now be able to connect. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? I have connected to master socket but this makes no difference. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Or you can check their website at www.dpd.co.uk. Please can you help me? Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Yes I have. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Thanks, on 30-05-2020 If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Need to know more about your BT hub lights in general? In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . CloudFlare DNS is free, fast and seems to respect privacy. Check your ADSL filters are plugged in correctly to your phone sockets. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Step 5: Change the configuration from Automatic to Manual. Trying to work out your BT hub orange light from your BT hub green light? Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Select your hub from the options below to see what they mean. Blue: The Super Hub is in router mode. If it's flashing red, it didn't connect - give it a couple of minutes and try again. All still working ok. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Your broadband is active, but your Hub can't connect. Flashing red and blue: The router is connecting to a device via WPS. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Try moving Hybrid Connect. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. 23h09, on On Monday no lights on the Openreach modem were on. I take it you've replaced the SETUP part with your account username? Flashing purple means the hub isn't connected to the internet. Any help very much appreciated. Light on router is blue but no internet connection! Take a look at our suggestions below. Business Smart Hub 2 Business Smart Hub 1 On the Plusnet hub it says 'connected'. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Use the Contact us link at the bottom of the page to get in touch. 30-12-2016 Any ideas what might be wrong - I really need internet (not for fun and entertainment). 22h06. Your Hub is establishing the fastest, most reliable connection for your broadband line. If you get stuck, see your hub's set up guide. on The test socket is your main socket. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. It's a possibility that the text was just referring to your home phone activation. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Get more information on BT Power Save mode. Monthly cost changed on Tuesday - no internet since then! The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Turn your Hub on and off using the power button and wait a moment. Your device cannot connect. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Orange light. The power is off or the lights have been turned off using the Hub Manager. 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