F150. Ford Motor Company wants you to have this safety recall completed on your vehicle. If you have a for-profit service, contact us. Fiesta. Follow all on-screen prompts/instructions. So how do you find out what problems are occurring? If the current SCCM does not respond to the diagnostic scan tool, the tool may prompt for As-Built Data as part of the repair. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. 6. All you need to do is get your VIN number, type it into the search bar on the NHTSA website, and if you see any pending recalls, call Ford customer service at 1-800-392-3673 for further instruction. Electronic, with traction control. module. The service tech advised to bring the Explorer in today and they would also handle the recall fix and check the steering problem. all problems of the 2011 Ford Explorer Modules & sensors, to 07/14/2014. Links must be helpful to the general public & to a specific resource (like a forum thread), or they will be deleted when we review your link suggestion. Explorer. Most auto repairs shops charge between $75 and $150 per hour. The vehicle was not repaired. 10+ High-end Functions Advanced ECU Codings 36+ Hot Services Full Bidirectional Diagnostics for Tesla & McLaren cars VIN/ License SCAN WIFI Print D-PDU/RP1210 BT506/ MP408/ MV108 supports FCA & RENAULT SGW. The manufacturer was not made aware of the failure. F250, f350, f450, f550. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" Including: Enhanced ECU Programming for BENZ & BMW. Thankfully I am usually able to turn off the vehicle and restart, and it seems to reset itself. What should I know about the Ford Explorers power steering recalls? The failure mileage was approximately 88,000. statistics and reliability analysis of the 2015 Ford Explorer, Electric Power Assist Steering System problems. Sync module. The contact stated the power steering warning light was illuminated. Fords remedy instructs dealers to check the PSCM for diagnostic trouble codes (DTC). 3.5l. Or you may contact us through the Internet at www.fleeUord.com. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). This closes both 14S06 and Extended Coverage Program 15N01. Flex. While traveling wooded back roads in New Hope, PA with my 2 year old daughter in the backseat the steering locked up. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Have you previously paid for this repair? 2023 Vehicle History Inc. All Rights Reserved. Book appointments on Facebook with Automotive Repair Shop in Beji, Jawa Barat, Indonesia This caused the vehicle to run off the side of the road and strike a wooden pole at approximately 15 mph. The Carr had less than 36000 miles but it lost the warranty because it was purchased a little more than 3 years. The contact owns a 2014 Ford Explorer. LAUNCH X431 PRO 5 with Powerful 50+ ServicesEspecially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Yes One or more of the DTCs are present, replace the steering gear. Expense: 0.2 Hrs. Welcome to the Forum mwaller1027. The Ford Service Center stated that they will not close the ticket just in case it happens again. Flashing must be completed after replacement of a 2014 Ford Explorer power steering rack. Worth 1000$, Smart Box 3.0 is backed on new J2534/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. 2000-03, blower motor. F250, f350, f450, f550. Reprogram the PSCM using IDS version 91.03 or higher. Frt/side/rear view camera. The failure mileage was approximately 130,000. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). She said that it happened all of the sudden with little to no warning. statistics and reliability analysis of Ford Explorer based on all problems reported for the Explorer. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" Power lift gate, without trailer pkg. Police Interceptor Utility. I asked them why this has not been deemed a recall for my Ford product, as this was a previous recall in earlier models, and they told me that they do not issue recalls, that Transportation Canada decides on recall issues, and that they are VIN specific, soI made a formal complaint to Transportation Canada, and I am awaiting a response, as I refuse to fix this issue when it is clearly a Ford defect which Ford is currently being federally investigated for!! Example: "Bad Brakes", "Toyota Recall", etc. With raptor. 2014 ford explorer power steering control module . Head lamp levelling. I bought this vehicle with 75K miles on it, and it how has 96K. Police interceptor. What does the software update do? This website is using a security service to protect itself from online attacks. Hid control module. Reprogram Power Steering Control Module and Steering Gear Extended Coverage. This loads any deleted sessions and allows you to look through them. Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys EliteAutel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. and next second no steering. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealerships Service Manager for assistance. Ford will not, authorize the repair without a code, so not fixed after 10 days in the shop, my dealer did furnish me a car to, drive & they are trying to help me, but NO help from Ford Motor Co. My husband nearly 80, is in failing health & I am stuck. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) support 150+ brands Wordlwide from 1996-2023. For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. 2013-19 receiver, interface #3, sync. The most recently reported issues are listed below. Get notified about new defects, investigations, recalls & lawsuits for the. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of July 21, 2014. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. Fast performance ensures, [50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. The contact stated the power steering warning light was illuminated. Sync module. 2023 NEWLY ADDED FUNCTIONSAutel armed $300+ valued new functions to 2023 MaxiSYS MS908S PRO II with the same cost as before! Requests for approval after completion of the repair will not be granted. locking diff.. Proceed to normal diagnosis. The vehicle remained at the dealer awaiting a diagnostic test and the repair. This could result in the electric power steering assist system shutting down. Please contact an OEMFord.parts representative to verify any information. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. Can we assist you further? From 10/47/19. They refused to cover the cost stating the damages were an accident. High-speed Transmission SpeedAutel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Reconnect the VCM to IDS and then connect to the DLC. 5. . The contact owns a 2015 Ford Explorer. A. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. Smart junction box from 12/02/2014, without passive F150. The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) Affected vehicles are identified in OASIS. The problem has to do with an intermittent connection in the electric power steering gear. Dealership quoted $2500 to fix. A hardwired connection is strongly recommended. Without skid plate. Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. Inspect Vehicle Communication Module (VCM) and cables for any damage. To 2/20/17. ADVANCED ECU CODING, CUSTOMIZE YOUR CARSAutomotive diagnostic scan tool MS908S Pro II features Advanced ECU Coding, so you can use it to customize your cars as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).Compatible with BENZ, BWM, VW, Audi, Skoda, etc. The vehicle was repaired. Fusion. I had an alarm triggered and a fault warning on the dash indicating a steering fault and cleared by pressing the ok on the dash, but had very heavy steering . Ford Explorer owners have reported 4 With skid plate. If you drive a 2011-2013 Explorer, theres a chance that youve already heard of the power steering issues or even experienced them yourself. After today, I don't think I will buy another Explorer or any other Ford cars. Affected title branded and salvaged vehicles are eligible for this recall. With shelby. We had to have the vehicle towed to the dealer. NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. RENTAL VEHICLES If a customers vehicle requires the replacement of the steering gear and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental. REASON FOR THIS SUPPLEMENT Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. The steering is near impossible and impossible to keep straight at any speed when this happens. No matter how old your car is, if theres a pending recall, the repairs will be handled free-of-charge. Light control module. Don't waste your time wasting ours! Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. The extended coverage is automatically transferred to subsequent owners. With full led, inner. Gilbert Smith is a New Mexico-based automotive journalist who enjoys writing about cars, trucks, and SUVs. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. MKT. THIS IS DANGEROUS!!!!! Explorer Limited 3.5L V6. The contact owns a 2011 Ford Explorer. What bothers me is the new steering may do the same. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. Have picture of error code on dash but dealer says to let them know the next time this happens as no code was left in computer. My 2015 has this issue and the whole steering assembly was replaced after waiting 2 weeks for the part. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection. Parking Aid Control Module, Control Assembly Audio Visual Uni. The 2015 Ford Explorer has 1 NHTSA complaints for the steering:steering control module at 88,000 miles average. Ford previously voluntarily recalled certain 2011-2013 model year Explorer vehicles to address concerns relating to power steering operation. Headlamp leveling module. Any duplicates or errors? Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. Without adaptive speed control. Make sure all applicable steps listed on the screen are followed in order. F150, Mark LT. Freestar, Monterey. com. With plug-in model. SERVICE ACTION Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). See less See more . The most recently reported issues are listed below. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Without adapt cruise. Can't find the part you are looking for? What do I need to do to get approval from Ford to get this problem fixed? Includes hardware, OEM software, voltage maintainer and access to our team of remote experts so vehicles can be reprogrammed in your shop hasslefree. Link must be about this specific problem or it will be deleted it must be free & helpful, like a video or web page or forum thread about this exact problem. I also, had to replace front toe joints out of pocket earlier this year. More Info. Expense: ADMIN Misc. (please reach to us for more details). I see that there has been 124 complaints and mine will make 125. This safety recall must still be performed, even if the owner has paid for a previous repair. Focus Electric. Boating; . Copyright 2019 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Without stability control. If the correct selection is already highlighted, you must still choose that selection before clicking the Tick mark to complete the configuration. Ford said affected . Obtained case number to apprise adverse safety complaint with Ford Customer service - Ford not willing to service vehicle under warranty extension nor acknowledge prior steering fault history/class action suit activity for defective EPSA and/or control module. Your original receipt will be returned to you. We research hundreds of models each problems related to steering control module (under the steering category). Create all sessions Key On Engine Off (KOEO). They tried to reproduce it, but could not. In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor failure. I plan to file a complaint with FORD Customer Satisfaction Department to this very serious defect which could have caused a serious accident. Ford well aware of the 1000s of complaints, but wont recall it. They could not guarantee me that the issue would not happen again. My car started with a noise Every time a steer the wheel to either side. 1012 388851069618/0201 On your vehicle, the power steering system may revert to manual steering mode while driving due to a steering system sensor fault. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. NOTE: All refunds dated after July 1, 2015 must be claimed using Program Code 15N01. AFFECTED VEHICLES Certain 2011-2013 model year Explorer vehicles built at the Chicago Assembly Plant from Job #1 2011 through February 28, 2012. All ODI complaints associated with this closing resume are listed in the Attachment 1. Q3. From 3/3/14. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. F150. The contact owns a 2015 Ford Explorer. d. Locate the ORIGINAL vehicle session when programming failed. Yes, OASIS will be activated on May 29, 2014. Cranked on wheel hard with both hands CCW to get back on road to avoid going into ditch. If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01 (See Attachment II LABOR ALLOWANCES). However, we are not responsible for omissions or errors on this site. F250, f350, f450, f550. Receiver- interface #3, sync-with navigation. Ford Motor Company has authorized your dealer to update the Power Steering Control Module to prevent loss of steering assist while driving due to a motor position sensor fault. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. Expedition, Navigator. The contact owns a 2011 Ford Explorer. To 8/5/13. Without elect. . Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! Your location and vehicle may affect the price of Power Steering Control Module Replacement. E-350 Super Duty. The vehicle was not repaired. 7. i. One problem related to steering control module has been reported for the 2015 Ford Explorer. Ford Explorer Power Steering Recalls: Worth Worrying? 2nd. To 06/19/18. Owners express that the issue appears suddenly and that loss of control is likely due to loss of a power assist. The most recently reported issues are listed below. To this day she gets scared when she hears the warning alarm that sounds even when there is just low fuel. NOTE: with a car that I cannot depend on in an emergency.. What is wrong with Ford, the computer is not working & the power steering is not working properly. Codes u3000-49 and -61. If you can access codes from the PSCM module, then the U0131 code is either intermittent or a memory code. The VIN is printed near your name at the beginning of this letter. I wish nothing but the best for the Ford Exec Team, Engineering Managers, and Board of Directors that refuse to acknowledge the potential safety critical steering defects in their consumer products.. sincerely hoping you have your own excitement for off-road excursion under loss of steering control, but perhaps you don't drive Ford products. Double-click the session to restore it. No guarantee. With inflator curtain. ************************************************************************************************************, Ford Motor Company Ford Customer ServiceDivision P. O. Correct all affected units in your new vehicle inventory before delivery. locking diff.. With tod transfer case. From there, youll probably get sent to a nearby Ford dealer where theyll make the appropriate repairs free-of-charge. Power Steering Control Module by Genuine. Transit Connect van. ), [One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner, TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news Giving you the confidence and up-to-date knowledge to get the job done, FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications, [J2534 COMPLIANT] - The Mastertech II is a, [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has beenfully validated to operate withthe top 6 OEM, [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software), [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives, [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide. ODI identified 15 crashes with evidence indicating loss of power steering assist may have been a factor. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Can't say I blame you for shopping elsewhere, wise decision. I contacted Paramount Automotive Group in Valdese NC to make them aware of this serious problem on August 20, 2019. F150. Update from May 19, 2018: Well the issue can back on 5/11/2018 at 35996 miles. locking diff. Parking aid module. If need any supports, contact us via: auteldirect @ outlook. If you continue to use this site, you consent to this use of cookies. 2. I have low miles around 42,865.. Ford needs to step up and put out a recall before someone gets seriously hurt or killed. At CARiD you will find the widest choice of premium Ford Explorer Steering Valves, Relays, Sensors & Connectors from world-renowned brands. Free shipping for many products! 8. The vehicle was repaired. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in, Correct other affected vehicles identified in, If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval. The module was reprogrammed to prevent sudden loss of steering assist while driving if a motor position sensor fault occurs. You received this notice because government regulations require that notification be sent to the last known owner of record. Quantity: 1 per Pack. Special service police sdn. Reference NHTSA Safety Recall 14V-286.
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