The metroCARD itself and any balance left on it will still work. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. You dont need to validate your metroCARD when you leave a vehicle. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. } Call 511 and follow the prompts get to the Balance Protection Program. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. PK ! Attribution 3.0 Australia Licence. $8.86 per day remaining on your 7-Day Express Bus Plus card. change the name on your metroCARD account. If you dont have an OMNY account, heres where you can. Contact us to cancel your registered metroCARD as soon as you notice it is missing. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. It was originally scheduled to become fully operative in early 2013. The journey from the airport to the city takes around 15 minutes. You cant transfer or get a refund for time left on an unlimited-ride card. . To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. MetroCard Customer Claims When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Tourism Australia makes no representations whatsoever about any other websites which you may access through its websites such as australia.com. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. . File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector We can only track, cancel or replace registered metroCARDS. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. It was introduced in 1987 and was intended to be used for only a few years before being replaced. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. You can file up to two claims per calendar year. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Copyright2020. You can recharge your Seniors Card with a credit card or you can set up auto-recharge. If you have auto recharge setup on a metroCARD, cancel that, too. J1 and J2 buses run from the airport to the city approximately every 30 minutes. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. The service runs every 10-15 minutes from around 7am to midnight. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. "validationUrl": "/bin/ta/postauth", Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . Find out more. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. You are currently in preview mode. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. adelaidemetro.com.au. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Heres how to get around Adelaide with ease. The $1 new card fee is also not refundable. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Don't include any personal information.If you need a response, send an enquiry instead. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. When you buy a metroCARD there is an upfront cost for the physical card. If you recharged online or by phone, your new funds will be available in about an hour. -&. Your Seniors Card is ready to use on public transport as soon as you receive it. Public buses are an easy way to get from Adelaide Airport to the city. "startScreen": "gigya-update-profile-screen" We credit: $4.24 per day remaining on your 30-Day card, and. 130 Livingston Street Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. You need to order a replacement card before blocking the lost one. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. SMS How to get to Australia's most iconic cities. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000). You can choose the value of your auto recharge. Public buses are an easy way to get from Adelaide Airport to the city. "screenSet": "Aus-V3-RegistrationLogin", "screenSet": "Aus-ProfileUpdate", Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia. Transferring value from an expired card If you need help with something in person, you can book a time to come to our Customer Service Center. Treat it like cash. There are several options for reaching the city from the airport. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! How should we update you? "homePagePath": "/content/australia/en.html", If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. We credit: The refund of full days remaining is based on the day you notify us of your loss. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. Once you have logged in for the first time, you should change your password. Explore University of South Australia. To use the network, its recommended that you purchase a MetroCard. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. All the keys let you write to the value too, which is obviously something AdelaideMetro wouldn't want. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. When is the best time to visit Australia? There are several options for reaching the city from the airport. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. Remember, we can't respond to what you've written here. With free trams and buses within the city centre, getting around Adelaide is quick and easy. buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. The expiration date is usually about one year from the date of purchase. "screenSet": "Aus-V3-RegistrationLogin", (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). By clicking any link on this page you are giving your consent for us to set cookies. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. Attribution 3.0 Australia Licence. How should we update you? What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride. If you'd like a response, please contact us. some basic information about the deceased, such as their name and phone number. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. They are good for people who use transport frequently. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . Seniors Card in other states and territories - Australian Government. If youre transferring from an existing metroCARD to a new one (e.g. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. Please don't include any of your personal information in this box. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. You will need a standard Metroticket or metroCARD to board the bus. Login to make comments, or download the Lost On Campus App. You can now recharge your MetroCard online! Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. Have a $5 bill in hand or some shrapnel Remember, we can't respond to what you've written here. Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. You ride because you have somewhere you need to go. }, Ask the station agent for a postage-paid Business Reply Envelope. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. $4.24per day remaining on your 30-Day card, and. For more information about visiting Adelaide, visit the Adelaide Metro website. Here's how to transfer a balance from an expired card, plus other ways to address common issues. After that time, the expired MetroCard must be sent to MetroCard customer claims. At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. Other Metro agents cannot issue replacement cards or transfer balances. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. Document #: 9213000 Version: 5Page 1 of 4. Contact us to cancel your registered metroCARD as soon as you notice it is missing. Enjoy the trip you took on the H30 and the rest you cunt. Thanks for your feedbackWe use what you tell us to help improve the website. You dont need an online account to use a metroCARD. There are two kinds of validators: dual-purpose and Metrocard-only. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Note: your card/pass must be registered to be eligible for replacement. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. You can also check the balance remaining on your card and check transaction histories after you log in. This is your best option. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Email. If you live in South Australia, aren't working more than 20 hours per week and are 60+, apply for a Seniors Card now. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. Use the service finder to locate a metroCARD agent near you. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. The City of Adelaides cycling networks make riding around the city easy and enjoyable. You can also ask at a station booth for a postage-paid envelope. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. Please tell us how this page helped you. ), Everything you need to know about fares and tolls in New York. How you choose to pay for your Adelaide Metro journey. Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. We can't respond to what you write here but you can contact us instead if you'd like a response. Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. "custEvent": "FYASignUp", enjoy your metrocard. The date is located at the upper left corner on the back of the card. The Adelaide Metro JetBus travels between Adelaide airport and the City. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. You have two years from the expiration date to transfer any remaining money to a new card. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! . All prices quoted are in Australian dollars (AUD). Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams. Refill it the way you normally would. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. Please don't include any of your personal information in this box. Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . If your auto recharge fails (e.g. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. We can only track, cancel or replace registered metroCARDS. We have detected you are using an out-of-date browser. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. If you'd like a response, please contact us. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. To validate, hold the card against the validation machine as shown in the picture below. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. These machines have a larger touchscreen, allowing for selection of different ticket types and payment methods. Submit your application online or find out how to apply via a hard copy form. You can use a metroCARD to pay for this airport service. Brooklyn, NY 11201. "startScreen": "gigya-reset-password-screen" Tram, Moseley Square, Adelaide, South Australia Tourism Australia. If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. This website is licensed under a Creative Commons Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. We use cookies on this site to enhance your user experience. More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. If you have a South Australian Seniors Card, it is also a metroCARD. Improve this listing. Find out how you can request a replacement card if yours is lost, stolen or broken. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. Rates are indicative based on the minimum and maximum available prices of products and services. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! We recommend updating your browser to the latest version. The Parade, Norwood, South Australia South Australian Tourism Commission. At a Mobile Sales Bus or Van See the schedule for our buses and vans. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. You can manage your Adelaide metroCARD online by setting up an account. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. You can do this by clicking on 'update my details'. Many buses and all trams reserve space for wheelchair passengers. "resetPassword": { Tq l Find out more about discounted travel with a Visitor pass. Please don't include any of your personal information in this box. Vending machines at stops and stations dont accept cash. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. { Adelaide has an extensive public transport system of buses, trains and trams. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). This will become your username. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims Your email has been successfully verified, please click the button below to continue to log in. To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. We no longer support this browser, so parts of the site might not work as you expect them to. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. The vending machines can also recharge Metrocards. Most MetroCard claims can be filed online. Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. How do I check Adelaide metroCARD balances? Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Copyright 2023. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. Adelaide public transport information is also integrated into Google Maps. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. }, { [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. Adelaide, South Australia South Australian Tourism Commission. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. And, of course, green also means go. We deduct a $5 administrative handling fee from the refund amount for the second claim. Each time you submit the form, well enter your name into a drawing to win free rides. To set up an online account, you need an email address. You can also speak with an OMNY customer service representative by calling 511. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? SMS We'll send you an email each quarter to remind you to complete the survey. Seniors Card holders: Use SENIOR_and your seniors card number e.g. Thanks for your feedbackWe use what you tell us to help improve the website. your credit card has expired), we will contact you via the email listed in your metroCARD account. Replacement plans soon fell through and the original equipment remained in use until 2012. visit us at the InfoCentre Adelaide Railway Centre. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. As an authorised representative, you can apply for a refund online. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview Visit new.mta.info/farehelp. If the issue youre having is listed on this page, fill out and submit the related form. Choose an amount to put on the card and tap Add Money.
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