Thought Id share. I know we can make any variable mandatory from the get-go, but I need it to be mandatory for only one task that the workflow generates. //Remove the Submit button I dont have a script to hide the reference icons but I can tell you that your script wouldnt have done that even before your upgrade. Also when i click request approval the button is not disappearing? You may also consider the Locking down variables by role without a script method described above. Is there a way to hide those? You can put whatever you want in the script field but it should include current.setAbortAction(true);. Any help would be appreciated! These rules are typically pretty complicated to set up for standard forms since there are so many variables involved. $rootScope.$broadcast(spModel.uiActionComplete, c.data.gr); c.data.gr has the glide object from server script. This has nothing to do with the scripts Ive written here so if you can get it to work for a standard string variable but not for a reference variable then youll want to contact support. Could I use a similar script ? I can see the date resetting is fixed but still i can see the dropdown variables are editable here. How to add a button asmodify Approver?(should refer to User table) in the catalog item form . Radio buttons are used to select a single option from an entire set. As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. In order to do that, you have to manipulate the HTML using a catalog client script. Should just have to change.hide() to .show() to re-display the button. I have a comment about the abort if variables change business rule. Give it a try and let me know how it goes. Basically ui policies are used for client side scripting or for client side field manipulations. Can u please help for html,css, client,server code on widget. Brendan, Add something like this to your Client Script, function() { var c = this; c.uiAction = function(action) { if(action == cancel){ var r = confirm(Are you sure you want to cancel this request?); if(r == false){ return; } } c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) } }, c.uiAction = function(action) { if(!confirm(Are you sure?)) return; c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) }. based on what user enters in location, stock room values are available. response.sys_id : $scope.data.sys_id; loadForm($scope.data.table, sysID).then(constructResponseHandler(response)); }); My button widget has a glide object of the same table and record as the form, but when I try to pass it, it is still not updating the form. The method is described in the Article: https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922, How to use the ui action in widge in portal, how to create save and cancel buttons when changes are made in popup on serviceportal. adsbygoogle.requestNonPersonalizedAds = 1; Submit catalog item using script | Servicenow Tutorial | Servicenow Scripting1. I've updated the article. Thats a great addition. Hi Mark, I have encountered similar issue where the multiline text field is not editable.. could you please confirm if the below script is the latest that will fix the mutiline text field issue? The line to hide reference icons in the script you provided only targets a single element. Client Side Dates in ServiceNow. Give the updated script a try. For the respective catalog item we can create client scripts from here only. how would i make it greyed out once clicked? var items = $$(BUTTON).each(function(item){ On Application [Global], this worked fine in Istanbul P3a. Ive discovered g_form doesnt work like it does on the Reopen Incident in the incident form in the native view. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. All Rights Reserved. I am on Fuji patch3-04-07-2015. When submitting a Service Request, the requester can add attachments using the icon located on the form header. Service Portal widgets are useful for building and containing complex pieces of business or presentation logic, but typically they aren't used within the context of a Catalog Item. My work around was to add an additional onSubmit client script that sets Disabled to equal False instead of True, so the values are saved and seen the next time around. They are really designed for edge cases where there is no other real solution available. I agree that data should not be lost due to a read only function, but I dont see in your script where that is depicted. Catalog Items can be used to: I used this solution to hide the form context menu, the back button and the reference icon on the Request for field on the Requested Item form for our ESS implementation using the following code based on your examples: This worked fine in Calgary, but when we upgraded to Eureka, it quit working. Ive updated the code above with the better solution. It doesnt show the Widget at all when using the first line and the Client Controller script is giving error It should contain a javascript function when saving the same exact code. Step 3.3: Azure AD OpenID Connect. However, I need to require comments if they try to reopen the incident. Locking down variables via client scripting. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. If its a variable, then youll need to use variables.u_review to refer to it. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I wasnt sure if it was easy to remove the rest of them as well. Here is some test code I did - note the top bit is only to set the Variables - you would simply use yours. Sign-up to get the latest news and update information from ServiceNow Guru! By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. Well done. If I dont pass any response it gives me a console error. }); catch(e){} I want to make additional comments mandatory whenever user clicks resolve incident button, This does allow setMandatory, but its a great way to do small client side stuff. Thanks for the quick response. If you want to make a field mandatory though, you need to use the setMandatory client script on the standard form to do it. How to submit an existing catalog item from a script in Workflow?6. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Hello sir,I have one question. If you want to lock down variables without using a script, the solution can be found here. Workflow decides that how the request item fulfillment will be done from start till end, each any every step or level of the requirement has to be designed in workflow. g_form.setReadonly(variables.laptop_desktop, false); ServiceNow had a couple of bugs when setting fields read only that I had to account for in this code (one with no scrolling or copy/paste in multiline text variables and one with date variables being blanked out on save). Works slick. Im sure it is just using the default style, but I dont know where or how to override that. There were some subtle differences in the way variables were presented on the different forms that made my original script unusable for the incident form. Yep. Ive updated for later ServiceNow builds. You would need to change that to loop through all of the targeted elements to remove the icons. if (typeof adsbygoogle.requestNonPersonalizedAds === 'undefined') { Thank you very much for your assistance. but I am unable to get button name, That one works a little bit differently. Locking down variables by role without a script. Thanks. (ex. You did such an amazing job. ', Copy Variables to Work Notes Business Rule, //Disable all elements within with a class of 'cat_item_option', Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://servicenowguru.wpengine.com/scripting/business-, http://community.service-now.com/forum/2498, http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles, https://community.servicenow.com/message/799314#799314, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Article provides complete understanding of Script Include ServiceNow with Examples. try{ The best-practice method for making variables read only on standard forms post-Calgary is to use catalog UI policies and catalog client scripts along with the Applies to checkboxes available on those forms. In attached below video practical implementation of creating. Do it plz. In this article. I have a beautiful wife and three amazing kids. Not sure I can follow all the chats. try{ g_form.setVariablesReadOnly(true|false)! then comments should passed to the approval form. Thanks for the reply. If youve set it up as described, you should end up with the value recorded in work notes. }); Thats definitely something to look out for. In Firefox it works fine, also Webkit based browsers. link.hide(); document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years experience in web development. Strangely enough, the rule appears to work for users with admin privileges. if(item.innerHTML.indexOf(Submit) > -1){ (The rest of this example assumes an item named Example With Pinned Variables.) Does anybody knows how to hide the list dropdown menu called Actions on selected rows.. and the check boxes? This script looks for the Variables label on the variable formatter and disables the variables associated with it. getDisplayValue ( 'cost_center' )); //--service portal }. I have written the following condition in a business rule: Ive just done some further testing, this works as Admin but the bottom 2 are not removed for anyone else. or gel(popup_close_image).hide(); but it thinks the object is null for some reason, Not sure what youre referring to exactly, but when youre rendering a popup dialog, you can use something like this to hide the close decoration. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Ive posted a script here that you can use as an example. Field Name: Requester, Field type: Reference2. Maybe in a tab? Checking each variable to see if it has a value would probably be pretty complicated due to all of the different variable types. Please give it a try and let me know how it goes. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. Let's add a Button to the form that directs users to the vendor's product details page as the goal for this demo. For example an approval widget I have created a comment text box and send button. There really isnt any easy way to do this. If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? Removing all but one button can be accomplished in a similar way to the previous example. Then while browsing for other similar methods such as g_form.setDisabledField() I came across an undocumented method ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. Id still like to confirm that the business rule for sc_task is exactly the same as the rule for sc_req_item with the exception of the table. function onSubmit () { alert ( g_form . The ServiceNow docs site contains more information about question types and subtypes in the The post Certified Diversity Recruiters appeared first on Crossfuze. }, Make sure that the elmt.Disabled line looks like this (including the proper case). ve.select(img[src*=arrow]).each(function(img){ Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. In Workflow editor there are lots of core activities such as Approvals (Group approval, User Approval, Approval Action, Manual Approval etc, Conditions (If, Switch, Wait for condition, Wait of WF Event), Notifications (Create Event, Notification), Sub flows, Tasks (Catalog Task, Create Task), Timer and Utilities (Branch, Join, Return Value, Run Script, Set Values, Turnstile, Unlock etc). Normally a script would do a direct assignment, for example, gr.category = value . The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). function onLoad() { Where would I find information on how to disable buttons at the parent frame level. item.hide(); I took out the latter of the code then it did not work at all as far as making all variables read-only. Ive used a variation on this to remove all links as follows; //Remove the Submit link You can also see that the variable's Question text is being displayed above the button, however this can be made non-mandatory with a UI Policy change. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. You can always change out the class for one of the other color classes (e.g. i used ng-hide to hide button when state closed but when i reload the form Close button again appearing . Subscribe to get notified when we post new articles or tutorials. It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? I have noticed that if you have a date variable filled in and you make an update to the form i.e. }); Submit catalog item via script?5. Can you please help me on this. I tried script to hide context menu for users without admin role. We just want to display a clean Request Item record with the variable values to the end user. Ive tested this with both my admin account and with an ess test user. Does anybody know how to hide the close icon on a popup windowthe id is popup_close_image. I recently came across another forum posting where the poster wanted to do something similar. If the user changes variable values and tries to submit the record they would get an alert telling them that they are not allowed to change variables. Form buttons and context menus are usually a desirable piece of functionality to include on your form. The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. Hi Nathan, thanks for the post, very handy indeed. Thanks for pointing this out. We have to make sure that we should also select the required catalog which contains the category we have selected. Very Simple, Robust, understandable and opens up the mind to more complex use cases on buttons in portal. That can be done with a global system property. http://wiki.servicenow.com/index.php?title=UI_Actions. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Theyre embedded buttons so theres not a good, simple way to remove them. Hi Mithun, I used the code above to create a Reopen Incident button and have it show only if the state is resolved. location, and other tables on our various catalog items. Did you figure this out? Upgrade Your Service Portal to ServiceNow Employee Center, Featured Portal: Employee Center Intranet for an American Footwear Company, Webinar: Roll out a One Start Shop Portal with Employee Center, Top 5 Features in the ServiceNow Tokyo Release, https://serviceportal.io/using-events-communicate-widgets/, https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? based in conditions. Hi Nathan, Thanks for code! For that case, you could use a script like this one to lock down all of the variables on a form. Step 3.1: Basic authentication. I have the same issue when reloading the form the button re-appears. Catalog Item questions are categorized into types and subtypes. http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/. For example, the Label is more user-friendly and should be used in text displayed to the user. ( If the variable is a multiline text type, it is not making the variable editable. No, thats global. however, current.variable_pool.location is giving me undefined. You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. This is basically use to create the form fields. Catalog Items contain questions that gather information from users to create a record in a table. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. We can create ui policy for the respective catalog item from here only. Task are based on practical exposure. This basically saves time, because if have to create multiplecatalogs item which contains some of same fields then there we can use the created variable sets. A catalog item was created with a "Numeric scale" type variable. Still no luck. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. The green back button and reference icon for any reference variables still show. I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. Keep it up. Thanks again keep the posts coming a lot of excellent information has come from the Guru. Additionally we are passing the hidden instance option color to make the button use the theme's primary color. Would you know how to hide the Actions on selected rows.. drop down and the the check boxes on the incident lists or any other? Am I missing something? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Service request catalog contains a list of all IT service request to . If you need help, shoot me an email and I can show you an example. Any time date variables are readonly when the form is saved they will lose their values. From here we can select the categories where we want to display the respective catalog item to end user. on the onLoad? Worked with one of our internal web developers and he shortened the section int he server script, lines 16 to 32: if (input && input.action) { var action = input.action; // If Incident table if (data.table == incident) { if (action == resolve) { // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } if (action == cancel) { // Do something else } } }, switch (input && input.action) { case resolve: gr.setValue(incident_state, 6); gr.update(); break; // case cancel: //do something else keep adding case sections for more buttons }. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. I dont have a client script that hides just those buttons on a single form but It can probably be done. Cheers Nathan, just stumbled upon the blog and really liking it. Service-now allows you to add roles to any variable in the system for this purpose. This functionality is not available out-of-box, buthere is a quick example on how you could create a custom widget to display some buttonsto mimic the UI Actions on aform. You can use ng-if on the button to hide when state not resolved. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. You could update the form widget to submit upon an event, and then trigger the event from your button widget. Using Static Choice Input Variables. No problem. Catalog client script run when user order the catalog item from service catalog and when variable and variable set of that catalog item displayed. The code gets all of the button elements on a form, iterates through them, and remove any button on the form that has Submit as the button text. Is there any way to write an Onchange script when any of these variables change ? In this example, we will create a Resolve Incident button to place on the incident ticket page. This was a great fix to making the variables read-only on my catalog tasks. You can also view the icons within. The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. You could try something like this if you want to use the traditional client script method I am using your Copy Variables to Work Notes Business Rule in a workflow to copy the variables to the description of my sc_req_item. These may come in useful for someone in Eureka, removes the various options on the left of the bar. The entries for a journal field will only be displayed in the activity section of the record. However, you may end up wanting to allow the user to maybe create some data via modal popup form, or view an image carousel while on a service request form you know, fancy stuff like that. Correct. Is there any way of adapting the Read Only client script for the mobile UI. As always you rock, thanks!! This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking the button; button_text - The text to be displayed on the button; Add the Widget to the Catalog Item please can you tell me what am i doing wrong. At the time, I came up with a solution that worked, but that I really wasnt happy with. data.table = input.table || $sp.getParameter(table); data.sys_id = input.sys_id || $sp.getParameter(sys_id); data.id = input.id || $sp.getParameter(id); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; I also tried by getting the g_form broadcast from form widget to button widget and resend it back as the response. FYI, Ive modified my client script code above to fix this issue. item.hide(); Using these core activities we can design the workflow. The labels are visibles in the UI Platform. Sorry I wasnt more specific on the variables. This issue only happens in IE. Step 3: Connection Settings. I want to remove the green arrow icon When tested, the submitted form is empty. Rename "Submit" button on line 22 of the server This method cannot be used on journal fields. One of them is a resolve incident popup window(o dialog) we need to remove the close icon on the top right hand side cornerIve tried using a onLoad script but like I said before it doesnt seem to find the object to hide it. In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. We . In Record producer form I have made field readonly, but its still showing me the calendar option. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. On the All Variables Read Only client script, I noticed after some testing on my catalog items, this script wipes out my variable for the requested_date. However, Im not seeing readOnly anywhere in his script. Required fields are marked *. so what is the final code for HTML, Client Controller, and Server Script. All rights reserved. You can also make catalog variables read only all of the time for specific roles by using the Write roles field on a catalog item form. Only three types of client script are available in catalog item such as onload, onchange and onsubmit. It cant be emphasized enough that these modifications are not something that youre going to need to apply on every form in your system. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object, Get reference display value in CLIENT script. //Remove any reference or calendar icons Is there an easy way to make the buttons a specific color? Thanks for posting the feedback here. Keep it up. I just confirmed that this works with the short_description variable on the Service-now demo instance. Did someboy find a way to disable/hide ui action in the context menu? Would setting the service catalog property which initiates auditing of variables contribute to the problem? I think you need to use current.variables.location instead. I have alot of forms that have fields controlled by ui policy and once submitted all fields become visable on the editor but ones that are manditoty but not filled in are still prompting to be filled in. Therefore current.variables.changes() returns true. Can anyone help me out here. Im looking for a way to hide all of the variables that have no value. Its possible, but its going to require some investigation and customization of the script. Navigate to System Properties UI Properties and un-check the Show buttons at end of form (Submit, Update, etc. Click on New button. both are reference variables. They are best used when a user needs to see all options side by side when making their selection. You should just be able to use a standard g_form.setReadonly call to make that variable writable. value ); //--classic UI alert ( g_form . Please provide some advice. That still needs to be addressed by ServiceNow development. I assume that it has something to do with the removal of the calendar icons, but I am not positive. Once added approver it should get reflected in the respect form. }. if the stage is waiting for approval, button should be visible. var ve = $(variable_map).up(table); Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! what if I want to show all but one button. The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides. With a little help from wattsj here http://community.service-now.com/forum/2498 I was able to get the items to order by the order value. Any info would be greatly appreciated. We tried to place this script in our eureka instance and is working great except for the HTML field type. That shows all of the variables by default in a readonly form. Ive updated the script above with something that should work. Article briefs GlideAjax in ServiceNow with examples . Hello, The BR sometimes thinks these variables change even if they dont . When setting a value, ensure the data type of the field matches the data type of the value you enter. This is obviously the best and simplest method since it falls in line with the design of the product and doesnt really require any unusual override of other system behavior. Im not sure where/how Id implement your solution?
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