There are select cruises departing from China that will not have a non-smoking area in the casino. Please stay in your staterooms and away from guest corridors between these hours. Feel free to leave the following items behind as they will be available onboard to use at no charge: pool towels (which can be used in port), soap, shampoo, and hair dryers. Royal Caribbean will add a daily US$13.50 gratuity (US$16.50 for suite guest) to each guests onboard SeaPass account. Digital safety: You can complete most of your required guest safety briefing on the app or your stateroom TV. Please put your name and home address on each tag and remove all loose straps from your bags. Look up my reservation Please note, you can only make payments online if you have booked directly with Royal Caribbean. My Time Dining (open seating) is now offered fleet-wide offering guests flexibility with their evening dining. To view current offers, please visit www.clubroyaleoffers.comand enter your last name and Crown and Anchor Society number. For ships originating in North America, the minimum drinking age is twenty-one (21). Royal Caribbean itineraries, pricing, policies and procedures are constantly evolving. SAVE YOUR SPOT Secure your spot in your favorite activities before they sell out. A. The land portion of all cruisetours is generally performed by independent contractors. Medical-grade cleaning: Our new sanitization protocols rival those at the best hospitals, using EPA-certified disinfectants and techniques like electrostatic fogging to clean frequently and consistently. Make sure to have your documents handy in your carry-on bag for easy access. There will be visible signage indicating the non-smoking area in the casino. You will usually have access to your cruise . Along with showstopping original productions, live music, parties and parades and next-level spa treatmentsan unrivaled world of thrills and chills awaits you. Your muster location for the mandatory emergency drill onboard is printed on your SeaPass. Yes, in selected areas on the ship. Book one of our onboard activities, check out an onboard tour, or zen out with a spa treatment. It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Conduct Policy. That's entertainment Please plan to get to the terminal then - not before or after - so you board smoothly. Where The Athens Convention applies, we seek to limit our liability to you for claims in accordance with The Athens Convention. Guests dependent on oxygen or requiring oxygen therapy must meet certain requirements prior to boarding the ship. Any cruisetours associated with these cruises are also subject to the 12-months minimum age requirement. Group reservations for activities, spa or dining venues can be made on MyCruise in Pre-Cruise Planner, or through one of our Customer Service agents at (800) 465-3595. In-app purchases available. For the comfort of our guests, some areas and activities have been designated as adults only. Activities, reservations, and port arrivals and departures are on ships time. Add peace of mind to the mix and youre ready for an ultimate vacation. Enquire from your airline on your entitlements in the case of lost luggage. If you run into any issues during our port stop, please contact the port agency at: You should plan to arrive at the pier at least two (2) hours before the ship is scheduled to depart. Guests in suites can request a full menu for each meal to be served in their suite. Port agent address: Wallem Shipping (Singapore) Pte Ltd, 991 Alexandra Rd, Singapore 119964 Please note, reservations are required due to limited capacity. Make sure you have the proper forms of identification needed for your particular trip. Play smart, swim smart, stay safe Smoking: Except as may be provided by a specific independent operator, smoking is not allowed on motorcoaches, mini-buses, trains or airplanes. For further modification, such as changes in date, time or party, you can either cancel and rebook the reservation or visit Guest Relations once onboard. Let us handle your flight and begin your journey toward the vacation youve been dreaming about. ARE THERE ANY ADULT-ONLY ACTIVITIES ONBOARD? Emergency signal (7 short and 1 long horn blasts): In the event of a real emergency, seven short and one long horn blasts will sound indicating guests should proceed to their assigned muster station. In preparation for prompt departure, cruise check-in will close one hour prior to sailing. You may also want to bring a raincoat, hiking shoes, and a travel umbrella. Shorts are welcomed for The 4 Night Greece & Cyprus Cruise visits Haifa, Israel; Limassol, Cyprus; Rhodes, Greece and Haifa, Israel. Just pack and tag your bags before placing them outside your door before midnight on the last night of your cruise vacation and well carry them off the ship for you. Connect to WiFi-Guest-Spectrum on the ship. Day 1 - Singapore, Singapore. Please try again. Do not have an existing reservation If you have sailed with Royal Caribbean since January 2018, you may already have valuable Casino Royale offers waiting for you. D) Complete required information and click Submit E) Select Guest(s) and click Begin check in The app is free to download and use. Day 2 - Kuala Lumpur (Port Klang), Malaysia. Upon boarding the ship, notify our Guest Relations Desk of your delayed luggage situation. Times may vary by ship. Exceptions can be made for the following sporting goods, however, the item must be stored in the guests stateroom and cannot be used onboard: baseball bats, hockey sticks, cricket bats, golf clubs, skateboards, surfboards, and bicycles. Review the travel documents required by Royal Caribbean to board our ship as a U.S. or non U.S. citizen plus additional information regarding our international destinations. Give yourself plenty of time to obtain or renew your passport, if necessary. Most meals are included in the price of your vacation. Get to see how the staff and crew bring the Royal Caribbean experience to life with a behind the scenes tour. In Alaska, the Wilderness Express railcars are pulled behind the Alaska Railroad passenger train. We highly recommend that you view this important and informative information. Some members of our security team are equipped with body cameras as part of their uniform. Day 6 - Hambantota, Sri Lanka. You will also be able to view your cruise itinerary, remaining balance, and submit payments. Yes. Kosher for Passover meal requests MUST be received 90 days in advance. When youre onboard, the right look will vary by venue, time of day, and activity. B) Hold curser over Before you board C) Click Online Check in Flotation vests To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. By rail: Board the North-South Line towards Marina South Pier and disembark at Marina South Pier Station. You can unsubscribe at any time. Explore Serenade of the Seas. In order to make the boarding process as simple as possible, we strongly encourage you to visit RoyalCaribbean.com/onlinecheckin to check in online. Items that generate heat or produce an open flame: Electrical extension cords, coffee makers, clothing irons, steamers, hot plates, candles, incense, torch or novelty lighters (matches and traditional lighters are allowed), flammable liquids, explosives, fireworks, hookahs/water hookah pipes, and any other item that may create a fire hazard. To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website RoyalCaribbean.com.sg to reserve your place. Nursery (6-36 months): Call 26001 from a ship phone Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family. Laundry and dry cleaning services are available on a 24-hour service. You can only make payments online if you have booked directly with Royal Caribbean. Select "Create an Account and enter your information. In a unique situation, one Royal Caribbean International cruise has been oversold, and the cruise line is offering . G) Note: Steps 2, 3 and 4 are optional. If you would like to use your onboard credit in the casino, please note that you will only receive promotional chips or slot play, which you will not be able to cash in. Normally, changes in the itinerary are to protect the interest and safety of our passengers. Your friends and family can contact the ship by dialing 1-321-953-9003. For details go to: Pregnancy Policy. Royal Caribbean changed its main dining room (MDR) menus earlier this year and that set off a wave of complaints from long-time cruisers. Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union where this Regulation applies, subject to such not being in conflict with Singapore law, we limit our liability to you for death and personal injury or loss of damage to luggage. Shore excursions can also be booked onboard, however places are limited and therefore we recommend you book online to avoid disappointment. If that cruisetour is unacceptable, RCT will refund, to the extent it received payment, the value of the cruisetour calculated in accordance with RCTs standard methodology for handling such matters; there is no additional liability. From thrilling water slides and rock climbing walls to Broadway-style shows and gourmet dining experiences, there's never a dull moment. For Transatlantic, Transpacific, Hawaii, select South American and other selected cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. Safe return home: Weve worked with public health experts to build a robust, tiered response plan and will arrange safe, convenient transport for anyone with COVID-19 on our ships. Plan now and enjoy onboard. This service is available fleetwide at a nominal charge. In the event of strikes, lockouts, riots, weather conditions or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean may at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another ship or port of call, and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. Post Cruise Assistance Royal Celebrity Tours has no control over this schedule. The gratuities will be shared by the Dining Services Staff (waiter, assistant waiter and head waiter), Stateroom Attendants and Other Housekeeping Services Personnel who work to enhance your cruise. The minimum drinking age for all alcoholic beverages on Royal Caribbean International ships depends on the location of the ship at the start of the cruise itinerary. Sign up to receive information about our special offers and deals. Locate a Travel Agent. You may notice a temporary hold on the credit card your SeaPass card is linked to. RCT assumes no responsibility with respect to these services (including cancellation, delay, injury and death, accommodations for guests with special needs or damage to property) even though RCT may collect monies or make bookings. Day 7 - Colombo, Sri Lanka. The Malaysian Ringgit is a non-internationalized currency. All Royal Caribbean prices are subject to change. Onboard all interior public spaces are smoke free. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. Any and all information contained in this brochure, including prices and terms and conditions, is subject to change at any time without notice. If you are interested in these services, please make your reservation as soon as possible - appointments and reservations tend to fill up quickly. Heres how to get the most out of your cruise getaway. While we realize that the in-app chat feature is a great way to keep in contact with your children onboard, we want to keep your child's privacy intact. By clicking submit, you will automatically be enrolled in the Crown and Anchor Society. excessive drunkenness, fighting, verbal abuse of a staff member, unruly behaviour, vandalism in any public areas, etc.) Royal Caribbean International policies and procedures are constantly evolving. Royal Caribbean reserves the right to refuse to permit any guest to take onboard any items Royal Caribbean deems inappropriate. If your name has changed since . Heres a quick checklist of things you should do on the evening before you return home: Extend customary gratuities to those who have made your cruise vacation an unforgettable experience. Once onboard please consult your cruise compass for details specific to your ship. Remember to keep a change of clothes out for the next day. Add your Reservation number, Last Name, Ship, and Sail Date to retrieve your reservation page. Stay on ships time Your stateroom will be ready by 1:30 pm, and you'll find your SeaPass (your room key) by the door, and any others inside your room. Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. We are here to help with reservations, Crown & Anchor memberships and general questions. If any charges or refunds are incorrectly recorded, you must resolve these with the pursers office prior to disembarkation. Bring your completed cruise documents to the cruise terminal, where one of our friendly representatives will check you in and direct you to the ship. The charge will not apply to orders for Continental Breakfast. No refunds or other compensation shall be due from the cruiseline to anyone as a result of the denial of boarding to underage infant or other accompanying guests. The only exceptions to this policy are curling irons and hair straighteners. Proof of certification is required for all scuba tours. In the absence of negligence on its part, Royal Caribbean is not responsible for any loss, theft, pilferage and/or damage to a guests property, which includes items such as money, travel currency, jewellery of any kind, photographic/ electronic equipment or other personal property. Doing so before you arrive means the easiest boarding experience. Under no circumstances does Royal Caribbeans responsibility extend beyond the ship. When you check-in online, it saves time. The 10 Night Alaska Interior Express Cruisetour 2B (Pre Tour) visits Seward, Alaska; Juneau, Alaska; Skagway, Alaska; Haines, Alaska; Icy Strait Point, Alaska; Ketchikan, Alaska and Vancouver, British Columbia. Or, if you don't have a My Cruises account, create one now. Start planning your next cruise vacation by selecting a destination and departure port. Transfers may be arranged through the local Royal Caribbean office and must be booked at least two weeks prior to sailing. Explore our cruise itineraries and choose from a variety of rooms depending on your needs and budget. Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/cruisetour. 100% fresh, filtered air: Our HVAC system continuously intakes 100% fresh ocean air, filtering it for all indoor rooms and areas. Check in on the app: Its the fastest way to board when you sail, and when you do, you select an arrival time that doubles as your wellness appointment at the terminal. Reservation We are experiencing technical issues. Please check with your airline or travel agent for the luggage limit that applies to your flight. Using your onboard credits Enjoy the best activities onboard Royal Caribbean Cruises. With game-changing ships, first-at-sea activities and wow-worthy destinations, expect every second of your voyage to be extra-special. All rebooking are subject to availability. Individual and group space is subject to availability, minimum participation and cancellation penalties. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. Children can only swim if they are toilet trained and under their parent/guardians supervision. In-app chat age restriction Guests will be required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 23 weeks pregnant. An additional Charge will apply for Specialty Restaurants. The cost is approx. Basic specifications are as follows: up to 10-mile coverage range, up to 5 watts power, internal voice, operated transmission, no external mounting antenna. Quench your thirst onboard with the best value on your favorite drinks. My Time Dining: Dinner selection that allows guests to choose a different dinner time each night. The top reasons to book a Shore Excursion are because it is convenient, it's a one stop-shop for all your planning. Give us a call: Your stateroom phone is a great way to stay away from lines and get your questions answered. You must ensure that you are using an up-to-date brochure when you book your cruise. All arrangements made for guests with independent contractors are made solely for the convenience of the guest and are at the guests risk. Please make sure to be on ship by then. Catching a wave on FlowRider and impressing with your surfing skills. To view past cruises, sign in to your account and go to the 'Past cruises' tab, but bear in mind that cruises and points can take up to 10 days after a cruise ends to appear. Once onboard, connect to Wifi-Guest-Spectrum. Dinner Multiple dining times. Dining Room Schedule Stay close to home on a cruise to Malaysia, discovering cultural and natural marvels in Kuala Lumpur and Penang. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. If you wish to be more flexible and in casual dress, breakfast, lunch and dinner are also served in alternative locations. Pool towels Royal Caribbean International, Royal Caribbean, Adventure of the Seas, Serenade of the Seas, Jewel of the Seas, Mariner of the Seas, Brilliance of the Seas*, Empress of the SeasSM, Explorer of the Seas, Voyager of the Seas, Vision of the Seas, Enchantment of the Seas, Navigator of the Seas, Radiance of the Seas, Rhapsody of the Seas, Grandeur of the Seas, Majesty of the Seas, Freedom of the Seas, Liberty of the Seas, Independence of the Seas, Oasis of the Seas, Allure of the Seas, Quantum of the Seas, Anthem of the Seas, Harmony of the Seas, Ovation of the Seas, Symphony of the SeasSM, Gold Anchor Service, Viking Crown Lounge, Crown & Anchor Society, Royal Romance, Adventure Ocean, Casino RoyaleSM, My Time Dining, My Family Time Dining, VitalitySM, Boardwalk, Central Park, The Royal Advantage, Royal PointsSM, Royal Babies, Royal Caribbean RewardsSM, Royal Tots, Save the Waves, SeaPass, royalcaribbean onlineSM, and Royal Caribbean Cruises Ltd. are all trademarks of Royal Caribbean Cruises Ltd. 2018 Royal Caribbean Cruises Ltd. All rights reserved. Dining requests for specific dietary requirements or food intolerances cannot be accepted for any onboard eatery other than the main restaurant. Guests under the age of 21 will not have alcohol returned to them unless on an itinerary where the drinking age has been lowered to eighteen (18). Pregnancy: Royal Caribbean International cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or CruiseTour. Motorcoach Driver: US$4 a day per guest. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard. For more details about how we use your information, view our Privacy Policy. Your SeaPass is your room key and is used for onboard purchases. You must be at least 18 years of age to purchase, possess or use tobacco onboard. Detailed instructions about clearing customs will be available on your stateroom TV. Stay connected while onboard with VOOM - the fastest internet at sea. Gratuities: A base gratuity is charged each day of the voyage and distributed to various members of the crew that contribute to the guest experience. Email Your Questions. With restrictions on buying and selling of currency outside of Malaysia, we're unable to provide foreign exchange (buying or selling) of Malaysian Ringgit onboard. My Royal Cruise is the place to get the most out of your adventure. Whether you need a place to stay on travel days to and from port, or you just want to extend the adventure, now you can book top-rated U.S. hotels and score incredible savings up to 50% off. Royal Caribbean International has a service charge for onboard room service orders of US$7.95 per order. After, show up at your assembly station anytime within the assembly window to complete it. Two-way radios/walkie-talkies are permitted. To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions, which have been planned by our travel experts and are recommended by the authorities for the particular ports. For your convenience, the guests Relations Desk can cash travellers cheques and provide foreign currency exchange. UPDATE TO YOUR CRUISE RESERVATION? Guests who have an account with a U.S. bank may cash one personal cheque at the Pursers Desk for up to US$200 per cruise vacation (guests who present an American Express card, US$250). Let your adventure take flight our Air2Sea program makes getting to your cruise a breeze. In any event, property lost or damaged must be reported within the time limitations and in accordance with the procedures set forth in the Cruise Ticket Contract. Tour Director: US$5 per day, per guest. Wander to the postcard-perfect beaches of the South Pacific, island hopping through paradise. While Royal Celebrity Tours Inc. or another affiliate or subsidiary or parent company of Royal Caribbean (collectively referred to as RCT) will arrange for the land tour component of your cruisetour, they do so only as a convenience to the passenger. Day 7 - Colombo, Sri Lanka. Like landing bragging rights on the high-flying skydiving simulator, Sky Pad. If you wish to recognize individual members of the crew for exceptional service you may do so at your own discretion. Your key is on your stateroom door The medical facility provides motion sickness tablets upon request. Personal non US bank cheques are not accepted for purchases aboard the ship. Once onboard you can make reservations for dining and entertainment. Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. The medical facility is not intended or designed to serve as a clinic for guests, and Royal Caribbean is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. Stateroom attendant: The crew member who is responsible for cleaning your cabin and turning down the room at night. It also acts as your SeaPass card for on-board purchases as well as indicating your dining room seating assignment. Once onboard, please meet with the Maitre d to review the menus and address any questions you may have. Blackout dates may apply. For the benefit of our guests, all Royal Caribbean ships provide hair-dryers. At the terminal Arrive on time: Your arrival time is also when you take your pre-cruise wellness check. Please note, the provisions of the Convention relating to the Carriage of Passengers and their luggage by sea 1974 as amended (The Athens Convention) applies to international carriage by sea if the ship is flying the flag or is registered in a state party of The Athens Convention, or the place of departure or destination is in a state party to The Athens Convention. A full list of specialty restaurants can be viewed and reservations can be made on our website: RoyalCaribbean.com or onboard the ship. SeaPass account hold charge The types of medications kept onboard are limited, and guests must bring an adequate supply of any specific medications they need. Casino Royale allows smoking and has a designated area for non-smoking guests. Traditional Dining (early/late dining): Dinner selection for guests who have chosen a set dinner time for the entire duration of the voyage. Its always set to ship time. Carry fragile and valuable items with you. If all the charges are correct you do not need to do anything further and your SeaPass charges will be billed automatically to your American Express, Diners Club International, MasterCard or Visa card. The hold is used to secure funds for anticipated onboard purchases, and will be released once your final charges are settled at the end of your cruise. Prices will vary by garment type. These and other similar items will be confiscated upon being found: Here's some information to help you get to the Port of Singapore on your sail day: Use the app: You can make dining, activity and shore excursion reservations, use the daily planner to chart your course for the day, and open deck maps to figure out the best way to all the fun. There is an expansive variety with excursions for every type of traveler. We ensure that you are the first off the ship in order to maximize your adventure time. Royal Caribbean has strived to ensure that all information listed in our brochures is correct at the time of printing. The shows labeled as "Reservation Required" will need to be reserved. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. This applies to all stateroom categories onboard. Once you're onboard, tap on "Learn about safety at sea." More room for you: Were sailing with fewer guests and reducing capacity in our onboard venues to allow for appropriate physical distancing. breakfast and lunch, but please keep swimwear to the pool deck. 4. Log in using the fields below. For more details about how we use your information, view our. Certain conditions (for example, use of tenders) may prevent guests with wheelchairs from going ashore at certain ports of call. The Cruise Ticket Contract limits your rights. 392/2009 further varies The Athens Convention where the ship you are sailing on is registered in a member state of the European Union or departing/arriving in a member state of the European Union. <link rel="stylesheet" href="styles.32ff1387e006a1cf.css"> Jackets, sport coats, and blazers are snazzy and welcomed. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Reservations for our Spa and Salon can be made before your cruise or once onboard the ship. Portside: Left side of the ship when facing the front of the ship. This system allows you to charge all onboard purchases by presenting the card that is issued to you upon boarding. Shore excursions: Third-party tours and activities that can be booked for our time in port. WHAT TO KNOW BEFORE YOU GO ON YOUR CRUISE. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order. Jeans, polos, sundresses, and blouses are all the right amount of laid back. We ask that guests do not pack passports and other required documents in checked bags, as failure to show these documents may result in denial of boarding. Under no circumstances may dangerous articles such as controlled substances, firearms, explosives, cylinders containing compressed air or combustible substances, etc., be contained in any baggage or brought by any person onboard. Use the app for reference. and will dispose of containers holding alcohol. Start planning your next cruise vacation by selecting a destination and departure port. It will be on your stateroom door by approximately 1:30 pm. You can complete most of your mandatory guest safety briefing right in the app. WHAT ARE THE GRATUITY GUIDELINES FOR CRUISES? Guests release Royal Caribbean from any and all claims for loss or damage to baggage or property, or for personal injuries or death, or for loss from delay, shore excursion providers, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. The Cruise Ticket Contract sets forth limitations on the time frames in which claims may be made and suits may be filed against Royal Caribbean. Explore our cruise itineraries and choose from a variety of rooms depending on your needs and budget. Navigate to the dining venue or show you want to reserve and tap the Reserve Now button to make your reservations. Guests arriving after this will not be permitted to board. 2. Meander the Mediterranean coast or explore awe-mazing Australiawherever you go, youll get to know your destination like a local. HOW DO I FIND OUT ABOUT AND PAY FOR SHORE EXCURSIONS? Planning your epic adventure just got easier with Royal Caribbean Hotels. If you purchase a pier transfer service, well meet you outside of the customs area (or other designated meeting point) after you have claimed your luggage and show you to our coach, in which youll ride to the pier in comfort.