Why are we even complaining here? Generally the return fee is taken off the refund and customers can return items in-store for free. But some charge for returns by mail. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. I will not take any drugs back at all. You can return an item for the purchase price if you have a gift receipt. I have always been a shopaholic. BUT, on the corporate side, the company writes off losses - so it's a monetary gain, of sorts, at least on accounting and tax document paper. Our rules do change weekly, we're as bipolar as you. And stop telling your friends and family to come in for the "hook up" when the manager leaves. i am also a tj maxx employee. I was held up in line for much longer than necessary. Are There Any Exceptions to the T.J. Maxx Return Policy? They are just as understaffed and busy as us. " Their merchandise has become inferior and is thinning out and they have become very nasty with their return policies and hiring very poor sales help, who also lie, scheme and steal and hide things from the customers for themselves if they don't want the customer to have it. When stores start being rude to customers, more often than not they are about to go out of business. Our customers know we don't have any security in the store and always know how many people are working and where we are when the time is right. 5. WebYou can return items that you are unhappy with within 30 to 40 days of purchase, although the company accepts returns that fall outside that window. Well, weve got you covered. In-store returns are returned instantly, while mail-in returns are refunded within ten business days. I am a TJX employee (cashier) in RI, and we get the same amount of filthy, messy, rude pigs who think they are better than everyone and destroy the store and expect us to clean up after them. That lady came over and asked me when and where I bought it and I told her that it had been a while but I purchased it there and I didn't have the original receipt. More posts you may like r/Ulta Join 2 yr. ago What will Ulta do about spilled products? I often mention this to the rude staff and management that they will reap what they so because they will soon be out of a job, and sure enough, within weeks if not months, those same rude salespeople have sorry looks on their faces as we are buying their merchandise for pennies on the dollar, and they have big yellow 'everything must go" banners across to front of their stores. This comment was posted by a verified customer. I know all the crooks at least by face and many by name. It wasnt there. If you want things to really change, you have to address it with corporate. WebAll retailers have exceptions to the general rule and TJ Maxx is no exception (pun intended). It doesn't even matter since they make us take back crap purses and shoes with no receipt or tags for sometimes over $300. I was a coordinator for Marshalls and was repeatedly harassed by management for 2 year before quitting. I expected this to be done. If you dont like the item youre buying, you have a whole month to return it. WebIf you wish to cancel the transaction you may return any item that you purchased at any TJ MAXx store within 30 days from the date of purchase without a receipt to the store where the item was purchased. Legal Aid had given me the wrong information and usually their great. All retailers have exceptions to the general rule and TJ Maxx is no exception (pun intended). They are just as understaffed and busy as us. I have been (and am) an employee of TJ Maxx for many years and I am presenting my little complaints on how my store is run. The thing that still haunts me is I was written up for things I didn't do and they never asked my side of the story. I have tried to tell my managers that I am sick of this. As mentioned above, you will only receive a gift card that is preloaded with the value of the item that you return to TJ Maxx. I feel badly for what TJMaxx employees have to deal with. at garage sales and flea markets. To return an item, T.J. Maxx does not require a receipt. Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! Seems like they need more people like you working in this area! Unused items can be returned up to 30 days after the purchase date. 10% off is maximum. The use of the comma in the second sentence is incorrect. this is one of the questions our readers ask a lot. How Long Do You Have To Wait To Get A Refund? Then, while utilizing your product credit, youll have to establish your identity again. Many customers have claimed that even if an item has been cleaned, TJMaxx will accept a return even if it is in pristine condition. We have been shopping at the brand since moving to the States in the 90s, and it really is up in the air now whether we will again. Why do we let them act up? I gave her my resume with references and never heard anything. If you're not satisfied with your purchase, return the merchandise Although T.J. Maxx does its best to make shopping joyful for everyone, folks occasionally take advantage of their liberal return policy. If you choose that option, you must use Marshalls shipping label and your refund will include a $10.99 deduction for return shipping and handling. if a customer asks to speak with a manager about their return, i PRETEND to ask them in my headset, and then tell the customer that my manager agrees with me. tj maxx needs to stop worrying that if a customer gets offended they might not come back, and start taking pride in their store and its merchandise. And don't forget to get your $1000.0 you deserve it. Include your packing slip/receipt. Many people mistakenly believe that all three stores have similar return policies and can be returned to any store in the chain. (Checkout, Location), Is Hobby Lobby Closed On Sunday in 2023? it makes the store look like a flea market. i completely agree with you. i wish i could address each one of you face to face and tell you to get the hell out and go shop where you belong. I am not an expert at anything besides what I learned my self, TJ Maxx employees are not trained to give you information about anything in the store. Here is a table with T.J.Maxx policies for online and in-store purchases: Note that you cant return any sister brands merchandise to T.J.Maxx stores and vice versa. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If something has a store credit, you must return it with the original receipt. Employee and customer. Handling an online return costs retailers around a fifth of the original order value, they said. I work at a store here in California. I guess this is happening because of what you are all experiencing with people bringing back items from thrift stores? See Also: Target Return Policy: Hacks to Make It Work For You. T.J. Maxx has a strict return policy. you make it impossible for us to maintain a store that we can be proud of. You can bypass that charge by returning your item directly to a Marshalls store. This allows them to shop with confidence. I work for TJMAXX in Texas and I am a key carrier now . Their return policy is merely one aspect of the whole of the customer service that TJ Maxx offers. of course, but they have been overshadowed by the stench of you. I did purchase other items and Ive purchased purses and other items on clearance before and never had an issue at TJMaxx. I too, do not make up the return policy. When I got to the register a female employee needed a price check because the purse was too nice to be sold at that clearance price. They will not be returned, but they can be used to credit merchandise on a TJ Maxx gift certificate. You get up to $1000.00 for your aggravation. Customers will not be allowed to return or refund beauty items unless they are unopened, tamper-proof, or have their seals intact. However, if my boss is there, well, to save himself from getting in trouble, he will do anything. The retailer will only get revenue from the items the customer keeps, but will have to pay for the costs associated with return postage, cleaning the products, and delivering them to the shops or warehouses where they need to be. To return an item by mail, follow the instructions: Whether youre returning an item to Costco, Sephora, or T.J.Maxx, the processing is always the fastest in their respective stores. My mangagers stand behind me. I work at a TJMaxx and everything you said sounded like it came straight out of my mouth. This is a joke to me. When you want to return the items, you can have the money sent back to you in the form of a merchandise credit or voucher. According to insiders , Wednesday is the best day to shop. I guess it isn't his fault, corp. does not care when we were in the right, if a customer complains, there will be hell to pay. The same applies to underwear and swimwear without the original hygienic markers. However, TJ Maxx will accept returns in exchange for store credit after the 30 or 40 days have passed, as long as the item is in good condition and you provide the receipt. I HATE customers that stay after we are closed! I blind bought a fragrance at TJ Maxx. WebAll retailers have exceptions to the general rule and TJ Maxx is no exception (pun intended). Then the legal system takes over. You should also prepare a delivery confirmation email to expedite the verification procedure. with dog piss all over it. plate number of the vehicle and send it to law enforcement. Later she told me it didnt have a tag. It seems that they would do something since this happens in every store and every state! Me I just enforce what corp. says and if they(corp) doesn't like it then they need to walk in our shoes for a day or month and see what we have to put up with. I think my lawyer would love it. That's the law here in Indiana. Also, after 30 days its store credit no if and or butts about it. They will ask this to ensure that you did not get any damaged or faulty items. A survey of more than 2,000 US consumers by Happy Returns, a company that helps retailers process their returns, found that 87% of respondents check a retailer's return policy before making a purchase online, with many looking for free returns. They will have to wait 10 days from the time of purchase before they can receive the refund. You should log on to your account and go to your list of orders. Explained, Is Costco Gas Good in 2022? You may return Merchandise purchased online to any open T.J. Maxx store There's nothing we can do but just let them do what they want, and we get in trouble for what they(customers) do. Management is too cheap to pay for cleaning supplies. Plus, pushing customers to return items in-store rather than by mail can actually boost sales, as they have to walk past displays of items when they visit. When items are lifted, the cameras follow the perp outside (cameras there, too). I'm a employ of Tj Maxx in Oceanside Ca. I think perhaps the callers think we've a computerized inventory system - which we do for mark downs and returns, no doubt, for the items on a stock truck trailer -- but we don't for all intents and corporate purposes (which means, I don't know why we don't - we should, like Target and WalMart). TJ Maxx has become an corrupt inside theft ring from the top management on down. and now, i would like to use the rest of my posting to address the customers at the santa clara tj maxx: you are, without a doubt, the grossest, most inconsiderate, disgusting people i have ever had the misfortune to be around. The customers of TJ Maxx are very rude and ungrateful people. I do not no know about expensive colognes, I'm broke. Otherwise, the Clerks would at least look up and pretend The sister brands include: T.J.Maxx issued an update to their returns policy that states that if one of their stores closes down because of COVID-19, you can return the items to another store within 30 days. They no longer detain people. You can't even ask a simple question without getting a stank face from her. that wouldnt be so bad, except that 6 other customers have placed the crap they dont want on that same rack. Now, that's employee savvy - despite all of the challenging extrinsics. The official TJ Maxx return policy is 30 days for in-store returns and 40 days for online returns. This way, you never have to worry about losing your receipt so long as you save the receipt email in your email provider. T.J. Maxx sells items at discounted prices so that customers can save money.