Replace pin pad. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 1. Code reported by host processor (Shazam). The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check notes dispensed and rejected 2. Check the thermal printer head and change if necessary. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Remove a jammed note on the CDU.3. Check dust existing in CS5 Sensor Guide 5. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Check bill jam or no note in cassette #2 2. Do RESET at Operator Function. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Read data of ?Read Double Sensor? 1. 1. 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Realign check sheets in the check cassette box.5. The specified terminal identifier is invalid. 2. Check notes status in the reject box 2. Error for the double note detection during separation. 1. Remove notes in the reject box and remount the reject box. Reposition the microswitch if necessary. 4. * $3,195 plus GST, FREE SHIPPING! Otherwise try the reset button or have the printer serviced. 1. If the cash is of known good quality then try cleaning the cassette and dispenser. Verify operation of exit gate. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 9701111: BCC error of EPP: Check BCC logic of EPP. 4. Check a connection status of the TS004 and TS005 sensor. Check the transaction from the host and try again. 1. Clean CS1A. If it still has the error the printer may require service. Reinitialize3. If error occurs when checking CS11B cable operation, replace a sensor. Check state of notes in reject box 2. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Check communication cable 3. 9701017. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Check if the CIU power cable is connected. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Command 4. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check Cash Dispenser Firmware Version. Remove notes jammed in CDU 3. Check and reseat all belts. Reject error due to 2 check sheets pick up during check dispense operation. If persistent, it could be a defective modem. For Use with 6000K Keypads only. Clean CS4A. Check CS13 sensor (note jam and dust). Initialize 3. Exchange Sensor after abnormal operating, 1. To show that only SS,ES,LRC are contained in the track. 4. Something is detected on CS31A, CS31B sensor during initialization. Exchange sensor after abnormal operating, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Remove any notes from path, verify amount of dispensed notes. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 1. Clean CS1A and CS1B. Check Cash Dispenser Unit information. Realign check sheets in the check cassette box. Depending on the model of dispenser there are different causes and possible solutions. Check the status of sensor and its connector, 1. You may also want to try the reset button on the printer to clear this error. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Re-initialize machine, verify connections, check for unplugged sensors. 6. 2. 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Try different cards. Bills are remained in CS31AB sensor after dispensing bills. Sensor is located along the delivery path right after where the note exits the 1st cassette. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check Sensor(CS6) Poll 3. Check a checks status in the reject box 2. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Usually caused by a customer putting fingers in the cash drawer during dispense. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Check telephone line connection. Clean CS2 and CS4A. Check cassette for jams, check condition of bills in cassette. Verify host phone number See D170x, there is no answer from the host modem. Check for jammed notes or blocked sensors. Check cash dispenser. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Remove jammed notes2. 1. Initialize3. Check communication cable connected properly. Chapter1. Check Sensor(CS6) Poll 3. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Failed to produce Thread of EPP. 1. Reboot ATM: 9721124: Paper jammed: 1. ), 1. Check if the CS3 sensor bracket is bended. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Remove note from the CDU delivery path. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Check for unplugged sensors. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. In case T=1 cards, after ATR receiving, IFS exchange is failed. Reconfigure the maximum dispensable count, 1. Upgrade the Cash Dispenser firmware or download software again 3. Reboot ATM 2. Check cabling and potential blockages and power cycle ATM. Check the thermal printer head and change if necessary. Remove dust in CS1A, CS1B Sensor5. Rearrange notes in Cassette3. How to fix the problem: 1. Realign notes in the cassette 3. Inspect double detect module and adjust as necessary. Straighten and shuffle cash in the cassette. Check notes dispensed and rejected 2. for initializing modem before Modem Dial connecting. Tried to dispense notes more than 5 times. Remove note from the CDU delivery path.2. Check second Dip Switch in Cash Dispenser B/D 3. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. 1. If all programming appears correct, contact the processor and have them trace the Terminal ID. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Initialize3. Check Cash Dispenser Firmware Version. Reconfigure currency at supervisor mode, 1. 2. Capture card at the terminal (requires card be picked up at ATM only). At Hyosung, we design our machines from the ground up. Bill is remained on the sensor in front of cassette during resetting. 9701040. Insert or re-insert the cassette(s). Remove note from the CDU delivery path.2. Clean dispenser and cassette. Otherwise the printer may require service. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. 2. Check if each sensor is mounted. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check dust existing in Main Motor Encoder Slit6. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Reinitialize CDU. Check Cash Dispenser Unit information. Check the status of sensor and its connector. JPR printer head is heated too hot. Check the Cash Dispenser received command2. Remove note from the CDU delivery path. Reconfigure denomination at supervisor mode. Check foreign objects in the main motor encoder slit 5. Check second Dip Switch in CDU B/D3. If roll is ok, then try the reset button on the printer. 1 . Remove jammed notes on Cash Dispenser return path 2. Loose belts can slip off rollers and block sensors. Check the status of Black mark sensor2. Sensor(NS7) for detecting Double is covered during dispensing note. Replace the Cash Dispenser B/D, 1. You may need to remove the printer to clear jams. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check notes in Reject Box 2. 3. Bills are remained in CS1AB sensor after dispensing bills. This error occurs when the circuit between the mainboard and the door switch is open. Insert or re-insert the cassette(s). Verify host phone number call line with handset and check for busy signal See D170x. Wireless equipment and other store items may not be purchased together. Detecting CS2 Dark (Front Access Type:Reject box is opened. Check dust existing in CS5 Sensor Guide5. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Failed to create buffer. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Phone line connected to ATM will not support data communication. Check the catcher inside cassette #2 guide. Clean the dispenser and test using diagnostics. Remove any jammed paper. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Contact to host and phone company. Both sensors must be blocked for this error to occur. 1. Remove dust in CS1~CS4 sensor 3. Reject error due to short check sheet during check dispense operation. Remove a jammed note at the position of the CS13 sensor3. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM 2. 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check backup battery. 1. 1. Remove note from the CDU delivery path. CSB sensor detects note in delivery path before CDU dispenses. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Check vault door switch. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Remove a jammed note between the tray and Cash Dispenser2. Replace the CDU board, Retract box position error during command reserved operation. Check the number of dispensed notes. 5. Call your attendant. Realign notes in the cassette3. 1. Use an electrical parts contact cleaner on terminals. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Verify cash count in the Settlement menu. Check abnormal clutch. The ATM time, as set in the Operator Function Menu, is incorrect. 2. Remove note from the CDU delivery path. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if printer head lever is properly close. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Verify the amount of bills against the journal. In most cases you may have to remove the printer to locate difficult jams. Do not use spaces or dashes in the phone number string. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Replace Reject Solenoid 1, 1. 9:00 AM 5:00 PM (CST) Check the Cash Dispenser firmwave version and refer to specifications. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check cassette sensor. Check the cassette catcher 2. Get the trace file and log files in D:\trace 2. Check telephone line connection. Otherwise the dispenser may require service. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Verify that the cash is of good quality. Remove note from the CDU delivery path. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 1. Remove note from the CDU delivery path. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Remove any jammed paper from the printer. ), Cash picking-up fail while cash in cassette #2 is enough, 1. To show that the Sensor is damaged or more that one card is inside ICRW. CDU programming is not accurate or complete. Your Benefits; FAQs; Contact Us; Support Center. 1. Check if CS62 sensor poll is abnormal 3. Check if the CS3 sensor bracket is bent 4. 1. Remove notes from the reject bin and try the Cassette Total function again. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). NOTE: Do not use metal objects to clear the jam. Check notes status in the reject box. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check telephone line connection. 2. Remove dust in CS13 Sensor 3. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove notes in the reject box and remount the reject box 3. In case T=1 cards, after ATR receiving, IFS exchange is failed. Replace cash dispenser PCB2. 1. Reject Bin full. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Check the transaction from the host and try again. 1. Check the Cash Dispenser received command 2. Remove any notes from path. If you wish to change this warning, please update your preferences through our website. Check notes in Reject Box2. 1. Check the Cash Dispenser firmware version and refer to specifications. 5. Check dust existing in Main Motor Encoder Slit 6. Check for any CDU error codes and the number of notes dispensed to customer. There may be a note stuck in the upper part of the cash tray ramp. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize 2. Move the vault switch forward to aid door clearance problems. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Remove foreign objects in the shutter unit. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Check modem cable 2. Upgrade the Cash Dispenser firmware or download software again 3. ATM MACHINES USA COMPANY Copyright All rights reserved. 5. Check jam in 1 cassette and reload4. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Remove note from the CDU delivery path. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check the CIU Module Print Head. 1. Unable to load a cassette. Double detect module may require adjustment. Check for notes in the Cash Dispenser. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Possibly due to too many rejects, may require repair or cleaning if consistent. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check received command 2. 2. 1. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The
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