09:47 PM. An automated access control system that provides effective and efficient control for your business premises can save you time & money. 0 to 5 employees,250+ employees,6 to 249 employees. Discover solutions that are built for your business, whatever you do. I'm having problems with Cloud Voice Express, what can I do? The fastest way to get help is to use live chat. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months' previous Charges for the Complete Wi-Fi add-on. Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price see Section 59, Part 2 and Section 10b of the BT Price List found atwww.bt.com/pricing, You will incur a 125 charge for a new line or 20 for reactivation of an existing line or for taking over a working line. A socket is not always an indicator that there is a stopped/dormant service - if the address shows stopped service we will use this, if the address shows no active or stopped services then additional work may be needed within the exchange, network or cabinets to provide your service. New customers only. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. You can cancel your BT service by calling them on 0800 783 1401. Are there any other products I need to check are compatible before I buy? How do I set up call divert on my mobile? However, if I didn't get a call back by 17:30hrs to call back because the department closes at 18:00hrs. You can alsoview any new or amended termsfor regulated products and services that have been notified to Ofcom. on Our contracts are set up into three main parts to make it easy for you to understand. To make sure you can take your landline number with you, ask your new provider if theyre able to make this transfer. If you don't have one, use Chat (during office hours) to get in touch and we'll take care of this for you. The RingCentral EULA for BT Cloud Phone and for Cloud Work can be foundhere. You will be able to view these terms when you click on your product below. If your provider has raised your monthly bill by more than the line of inflation, you can cancel your service without any penalties if you do so within 30 days of being notified about the change. No, your traditional extensions will no longer work: if you require additional phones to run off of your new digital line, you can purchase an additional handset as an extension to your line for 75 + VAT later if required. Free from UK landlines. You can cancel the Amazon Prime Video Premier League subscription up to 23:59 on the 17 th October without charge. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. LAN and Firewall guide for BT Cloud Voice SIP, Cancelling SIP Trunk Forwarding for Cloud Voice, make sure you update your mail client settings. Now, the responsibility for managing the switch lies with the provider to whom a customer is switching. GDPR and our Price List: GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. Check if were already working on a problem in your area. Your terms for BT Business Mobile Service. Yes, other more traditional 3rd party products like fax, franking, gate entry, magnified bells used in warehouses and loud environments, older alarm/card payment/care/lift that may rely on a traditional (PSTN) phone line should be checked before purchase. This could be due to compatibility with 3rd party products, but also that you are not yet in a full fibre area. Connect your people and places with smart solutions tailored to your business. Your service is subject to terms and conditions found athttps://business.bt.com/terms/under the Broadband and internet and Mobile services sections. BT business solutions Work faster, smarter, safer, and stay connected with your world. Standard prices apply from month 25. Please click on the links below for information on GDPR, our privacy policy and your compliance obligations: GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info. Fix faults: Switch your device off and on again - it fixes most problems. the deposit will be refunded in reasonable time frame - provided you pay you bills on time. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. Ask questions and share tips with other people 24 hours a day. Can I run my London Oyster card machine over a digital phone line? To substitute a product on your order with a different product, we . Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. The quickest and easiest way to contact us. If youre staying in your current home and just changing providers, your current provider should allow your landline number to be transferred to a new phone company, as per Ofcom regulations. We'll need your account number and security answer. Our business phone bill has just increased by 14.4% which apparently is ok according to our contract. A nominal fee will be charged. If I change my address can I keep my number? Please note that supplementary terms are set out in theBT Price Listand they may form part of the contract for the relevant product or service. We're updating the BT General Terms and the following product terms: BT Business Broadband, Calls and lines, BT Cloud Phone, BT Cloud Work, BT Cloud Voice Express, BT Business Mobile and BT One Phone. Non-material changes to Purchased Equipment terms effective from 1stJanuary 2021 can be foundhere. Look under "If You Have Changed Your Mind" in that article. At BT we have a number of guarantees that we provide our customers with, to make sure youre kept connected 24/7. Conditions for BT Business Services CONTENTS Commencement Provision of the Service Regulations and Use of the Service Charges and Payments Changing the Contract Ending the Contract Limitation of Liability Intellectual Property and Confidentiality Data Protection General Terms Definitions COMMENCEMENT Further related information can be found onBT Global Services Terms and Conditions page. BT Wi-Fi on the London Underground, provided by Virgin Media. No doubt about it, your current provider (BT) will want you to stay. Mobile costs may vary. Can I run a personal care system or pendant on a digital line? Most broadband contracts lock business customers in for a minimum term of 12 to 24 months. Depending on your site and subject to any survey, you may incur excess construction charges see Section 45, Part 1 of the BT Price List found atwww.bt.com/pricing. Offer available 06/03/23 08/05/23. If youre using a BT Connect mailbox, you'll need tomake sure you update your mail client settings. Nice and easy, what you want and where you want it. Broadband providers dont advertise this, since every case gets judged on its own merits. 09:00 - 17:00. I was advised to call in at 9 am and speak to them, despite them leaving a note to say that they are unable to push back the disconnection. I do hope you can sort something out with this! If you are looking to keep an existing number, whether it's with another supplier or with BT under a different name, you will be able to input this number in the ordering process and we will let you know if we need anything else. Pay your bill now with a debit/credit card. Its very simple, have a look at our deals, enter your address and number if you have one already, and complete the order form. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. Offer available 03/04/23 08/05/23. Calls and Lines Packages Schedule to the General TermsPDF 160KB, BT Business Plan (Customer Based and Lite)PDF 149KB, Conditions for BT Business ServicesPDF 112KB, Service Schedule for Starter and Professional PacksPDF 163KB, Service Schedule for EasyStoreMakerPDF 100KB, Web Hosting & PC Security Bundle Terms & ConditionsPDF 65KB, Web Hosting with BT PC Security & PC Back Up Bundles Terms & ConditionsPDF 67KB, Service schedule for Internet Services BundlesPDF 88KB, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365PDF 1.25MB, Service Schedule for BT Web StarterPDF 381KB, Service Schedule for BT Web ManagerPDF 285KB, Service Schedule for BT Web ExpertPDF 285KB, Service Schedule for BT Search MarketingPDF 169KB, Service Schedule for BT Website ManagerPDF 175KB, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web ExpertPDF 393KB, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web ExpertPDF 281KB. The deposit requirement based on your business status is also normal practice - we had a full credit check undertaken when signing up with BT for business services. BT Business broadband 2023 Spring Offer Fibre 38 Broadband Only. By this point, it might be worth gritting your teeth and seeing out your contract, since a dispute could take longer to resolve than the amount of time left on your contract. BT's registered office address changed to 1 Braham Street, London, E1 8EE on 1 January 2022. In recent years, fibre-optic broadband coverage has significantly expanded and is now available to nearly 96% of the country, so if it was previously unavailable in your area, it may be now. 4G calling requires a compatible device and 4G connection. Plus, you will be invoiced if there are any delivery, install or set up charges on this same bill. That's a 33% saving to buzz about. Well, no one called. The standard monthly price shown will increase from April every year beginning on 01 April 2024 by the Consumer Price Index rate of inflation published in January that year plus 3.9%. Price excludes 20% VAT. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Thats it. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. The lead time for Broadband to be connected with a line is around 14 working days, but if you have Hybrid Backup, you can get connected and soon as the following day via EEs network. How do I set up or cancel call diverts on a HiPath DX? BT_Net_CombinedDoc_01FEB2011 Unfortunately not because traditional phones wont be compatible, but dont worry we will send you 1 x new digital phone for free if you purchase one of our digital phone line packages. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. There's a minimum term for most BT products. So very disappointed. Conditions for BT Business ServicesPDF 268KB, Service Schedule for BT Business Broadband Access ServicePDF 238KB. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. The UK's telecoms industry is changing and were moving on to full fibre; this means that the old way to make calls over a traditional phone line must change and soon all calls will be made over the internet. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Customer accounts tend to involve unique characteristics (such as the level of technical problems encountered, or the physical distance from Openreach pavement cabinets), so no two contracts are identical. Thanks to new regulations from Ofcom, changing broadband providers is easier than ever before. End-User Licence Agreements and Additional Terms: Conditions for BT Business ServicesPDF 328KB, Service Schedule for BT Business Enhanced IT Support Subscription ServicePDF 233KB, Service Schedule for BT Business Enhanced IT Support Server Subscription ServicePDF 216KB, Service Schedule for BT Business Enhanced IT Support PC per incident ServicePDF 78KB, Conditions for ICT Partner SolutionsPDF 219KB, Service Schedule for SAS Support ServicesPDF 305KB, Service Schedule for Phoenix Co-Lo ServicesPDF 245KB, Service Schedule for Phoenix Business Continuity ServicesPDF 233KB, Service Schedule for IPscape ServicesPDF 44KB, Annex 1 to Service Schedule for IPscape ServicesPDF 93KB, Service Schedule for SecureData ServicePDF 384KB, Service Schedule for SecureData Websense ServicesPDF 40KB, Service Schedule for Applicable Hosting ServicesPDF 116KB, Service Schedule for Waveworks ServicesPDF 246KB, Service Schedule for SAS 21CN Migration ServicePDF 57KB, Service Schedule for BT Cloud Unified CommunicationsPDF 234KB, Office 365 Professional Setup Schedule to the General TermsPDF 162KB, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018PDF 292KB. You will be able to view these terms when you click on your product below. If you have any outstanding orders on your account, they will be shown automatically. Well this is how it's going to work. Cancellation fees if you leave your contract early I got through to someone at15:03hrs and told them of my intention to cancel the disconnection. If your call lasts longer than an hour, then you pay by the minute. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property i.e. We may also need. The first part of your contract is terms that are general to all of BT's standard products. No, you are free to purchase your own phone. The easier the switch, the shorter it should take. You can always sign up with a new provider in anticipation of your scheduled end date. To add an extra product to your order, you will need the product in your basket first. The EULA constitutes a binding agreement between RingCentral UK Limited (or its designated Affiliate) and you. With faster speeds of up to 900Mbps, it connects multiple people and devices in more places around your premises than ever before. I am completely bewildered, by the service, even right to the very end, as I now expect to be disconnected shortly. The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. I agreed and proceeded to confirm my notice of termination. It can take up to 10 days for your line to settle at its maximum stable speed. *not 7 days after receiving your Hybrid Backup device. However, if you move out of the allocated exchange area, we can supply you with a digital solution to ensure you keep your number and never face this issue again. From the outstanding orders shown, simply choose the order you wish to cancel or change by clicking the 'view order' button. However, she would contact the Order Management Department who would attempt to stop the disconnection. Track your order online - no need to call, Best if you're on your mobile What's the difference between business compared to residential? Q1 23/24 BT broadband April SalePeriod offer Fibre 500 Broadband Only. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network. Get help cancelling call divert, forwarding and voicemail. If youre transferring an entire broadband bundle or switching the type of broadband - for example, upgrading from ADSL to cable broadband - this can take longer as your new set-up may require installation. Thefollowing documents make up your contract for your Retail Connect service: -the Internet Out of the Cloud Schedule to the General Terms foundhere, Purchased Equipment Financing AnnexPDF 562KB, BT Business Broadband Voice (VoIP)PDF 112KB, BT Business eSaver Broadband, Calls and LinesPDF 306KB, BT Business Hosted VoIP (Enhanced Service)PDF 45KB, BT Cloud Voice and Cloud Voice SIP-T- these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 -PDF 384KB, BT SIP Trunk- these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB, Conditions for BT Business Broadband Advanced ServicePDF 52KB, Service Schedule for BT Business Broadband Advanced ServicePDF 37KB, Service Guarantee for BT Business Broadband Advanced ServicePDF21KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022(if ordered between 1 September 2021 and 27 March 2022) PDF 325KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms(if ordered between 4 February 2019 and 31 May 2021) PDF 253KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup(if ordered between 1 June and 31 August 2021) PDF 305KB, BT Business Broadband Schedule to the General Terms(if ordered before 4 February 2019) PDF 305KB, Value Added Services Annex to the BT Business Broadband Schedule(if ordered between 10 April 2017 and 25 November 2018)PDF 264KB, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017)PDF 178KB, Service Schedule for BT Office AnywherePDF 367KB, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level AgreementPDF 132KB, Service schedule for BT One Phone ConnectPDF 333KB, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage SolutionsPDF 78KB, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data ExtraPDF 84KB, Online Starter Kit for Office 365 (On or After 13th July 2015)PDF 340KB, Web Consult & Build Service SchedulePDF 61KB, BT Business IT Site Manager Subscription ServicePDF 319KB, BT Business IT Support Manager pay per use on-site ServicePDF 142KB, BT Business IT Support Manager PC Incident ServicePDF 137KB, BT Business IT Support Manager PC Subscription ServicePDF 144KB, BT Business IT Support Manager Server per incident ServicePDF 121KB, BT Business IT Support Manager Server Subscription ServicePDF 127KB, BT Business IT Manager On-Site Repair Subscription ServicePDF 178KB, Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -, Conditions for BT Business ServicesPDF 194KB, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BTPDF 298KB, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BTPDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011, Charges Schedule for Microsoft Office 365 Small Business offered by BTPDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level AgreementPDF 83KB, Mobile Service - Standard Tariffs - applies prior to 15.11.10, BT Talk Time Terms and ConditionsPDF 85KB, Business Circle Complete Terms and ConditionsPDF 73KB, Blackberry Internet Service (with or without Satellite Navigation) Terms and ConditionsPDF 84KB, BT Business Mobile Broadband Terms and ConditionsPDF 86KB, Mobile Service (Business) - Pre 19th May 2014, Mobile Service (Business) - On or after 19th May 2014, Service Schedule for BT Business Mobile ServicePDF 474KB, Annex to the Service Schedule for BT Business Mobile ServicePDF 231KB, Conditions for Business Mobile ServicesPDF 304KB, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal AssistPDF 322KB, Service Schedule for BT AutobalancePDF 85KB, Service Schedule for BT DatazonePDF 25KB, Service Schedule for BT Business Mobile BroadbandPDF 98KB, Analogue Presented MAC Vision CircuitsPDF 36KB, Analogue Presented PAL Vision CircuitsPDF 36KB, Maintenance of Equipment ConditionsPDF 243KB, Maintenance of Equipment Service Schedule PDF 152KB, Maintenance of Equipment - Customer Service Compensation Scheme AnnexPDF 190KB, UK Maintenance Service Standard Care, Business Care & Business Premium CarePDF 336KB, Audio Broadcast Network ServicesPDF 110KB, Bespoke High Bandwidth Private ServicePDF 200KB, BT Closed Circuit Television ServicePDF 238KB, Bureaufax and Telex Bureau ServicesPDF 26KB, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PALPDF 34KB, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV)PDF 37KB, Digital Video Broadband (DVB) ASI Non-resilient ServicePDF 78KB, Digital Video Broadband (DVB) ASI Resilient ServicePDF 69KB, EPS81, EPS82, EPS83, EPS84 and EPS 98 ServicesPDF 34KB, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only)PDF 34KB, Facility Line Circuits (10 year) ServicePDF 146kb, Netstream Corporate/Enterprise ConditionsPDF 348KB, NetStream Corporate/Enterprise Schedule 1 - Opening Contract DetailsPDF 16KB, NetStream Corporate/Enterprise Schedule 2 - Opening InventoryPDF 15KB, NetStream Corporate/Enterprise Schedule 3 - Record of Contract ChangesPDF 67KB, Serial Digital Interface (SDI) Access PointPDF 34KB, Serial Digital Interface (SDV) Vision CircuitsPDF 34KB, Telephone Service from a BT PayphonePDF 30KB, Trial Terms and Conditions - DefinitionsPDF 98KB. Achieve a smarter digital future with our technology and business solutions for public sector providers. (read more about VoIP). Why was this so hard to organise? These services allow customers to make and receive calls over the internet. The final part of your contract is the terms that are specific to your You may find our old address still referenced in some of the legacy terms below, but please use our new address. Our friendly, experienced team are always at the end of the phone to answer your broadband questions and queries. 5. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. We've summarised the key changes on thefollowing page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above. 7 Cancellation. Suitable EE 4G network coverage (as advised by BT), Smart Hub 2 router and Hybrid Connect devicerequired. It also improves your employees health and safety, & on-site security. You may be able to include your Calls and Lines services in a Calls and Lines Package please see the Calls and Lines Packages entry for more information. Application for Cottage - & Small-Scale Industry License. BT Hike up Business Telephone Rates Yet Again Huge rise in business telephone and broadband. We may need to speak to you, so please include a daytime contact number as well. The good news is that once you sign up with a new provider, you should be able to set a convenient installation date, and from there, you can time the cancellation with your current provider to minimise the time youre offline. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. BT Sport for business is intended for commercial premises only. You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet. We've summarised the key changes on the following page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above.". BT has the right to cease your number in certain circumstances. Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. They also let you share pages with social media sites. How do I access voicemail or divert calls on my phone system? Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT We also have some other important information and terms that apply to BT's standard products. I couldn't get through to them on time. Were working hard to get the whole of the UK covered, but its still unavailable in some instances. You can call us: Monday to Friday 8am to 9pm Saturday 8am to 8pm Sunday 9am to 6pm I want to cancel one or more of my services: From a landline: 0800 783 1401 From outside the UK: +44 150 174 7714 I just want to cancel my BT Mobile service: From a landline: 0800 389 8414 From outside the UK: +44 150 174 7714 Was this answer helpful? To obtain the benefits the customer may have to commit to a level of spend and a Minimum Period of Service. BT Broadband Bundles 23/24 April OffersPDF 118KB, EE Mobile Best of Both Discount OfferPDF 47KB, Microsoft Office 365 and Microsoft Office Cloud Services offered by BT(this schedule applies to Microsoft Online Service Subscriptions purchased after 1 March 2022) PDF 449KB, Terms of Use for My BT Business AccountPDF 484KB, Service Schedule for My BT Business Account BT Business AppsPDF 171KB, BT Business Apps End User Licence AgreementPDF 295KB, Service Schedule for BT Device Protection by SymantecPDF 193KB, Microsoft Office 365 and Microsoft Office Cloud Services offered by BT(this schedule applies to Microsoft Online Service Subscriptions purchased before 1 March 2022) PDF 215KB, Secure Business Backup by AcronisPDF 145KB, Website Builder - Annex to My BT Business AccountPDF 120KB, Agreement for BT Sport - Commercial Premises (Single Premises)PDF 824KB, Agreement for BT Sport - Group Commercial Premises (Multiple Premises)PDF 721KB, 12 Month Music for Business BundlePDF 197KB, BT Sport Commercial Referrer Terms & ConditionsPDF 300KB, Terms and Conditions for the BarBeats ServicePDF 394KB, BT Venue WiFi (Multiple Premises) PDF 0.98MB. 240 saving based on standard price of 29.95/month over a 2-year contract. The bundle terms below apply if you have ordered the Flexible Worker Bundle. Offer ends 8 May 2023. Your first bill will usually have your first full monthly/quarterly charge, with a smaller partial period on top. Managed websites (BT Marketing solutions). Business is unpredictable. In some cases, it might be possible to cancel your BT service without paying an early cancellation fee. THE REQUEST TO CANCEL/ DELAY THE DISCONNECTION Unfortunately, the virgin installation wasn't as simple as we hoped (being a new building) and it will take 3/4 weeks before they can come back.
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