You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. 0000004940 00000 n I am looking for this information also. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. How do you not have internal numbers to contact another internal department? which will be matched by funding from Comcast and the county, will expand the scope of the initial pilot to an additional 89 residences. How do you not have internal numbers to contact another internal department? How do you get service?! Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Business Internet. Comcast. WHAT IF I HAVE TROUBLE USING MY SERVICES AFTER WORK IS COMPLETE? Internet Help & Support. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. All users should have access. My cable has to be run in the air. We are continuously expanding opportunities for new businesses to partner with us, and this is an important part of having our commitment to Diversity & Inclusion (D&I) extend beyond our business to benefit others. Pittsburgh, PA 15235. Now I expect to get a bunch of calls from a bunch of panicked engineers who will have no idea about this project, and I'll have to explain I just need a cost estimate for a proposed relocation. This work, which will include laying over eight miles of fiber, is expected to . At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. . 0000203180 00000 n Comcast Service Center. 0000003459 00000 n Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. Do you have an existing serviceability request number and is your new construction home finished being built? Connectivity and managing Your Comcast Business network. I'll try and get a number and post it if they give me one. Edit: ok this is the only number to get through it appears. 3709001 cadiver@comcast.net Roy Coto. user_285696 Hey there! Contacting Comcast Construction Division We need to get an estimate for an apartment building from Comcast. 0000002692 00000 n All I want is internet and home phone - there's a box in front of my house. startxref 0000202381 00000 n 0000003762 00000 n Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. Ethernet Dedicated Internet. [h 07@AAPE:yX001H2d76H9/PZcKFF^ Building these partnerships helps us address our companys evolving needs, while also passing along the benefits of our success to others. I told them get me connected then we'll wory about pricing at this point. I am in need of a contact for the new construction survey division. Instead of having overhead cables across our backyard, we are burying all of the lines. However I haven't received the cal Washington, PA 15301. Prepare for Construction | Comcast Business How your business will be affected When work in your area begins, both Comcast Business and Xfinity services will be interrupted. @ComcastMichael can you please reach out to me as well. BACKFLOW TESTER LIST - 3/2/2023 San Francisco Department of Public Health . These partnerships have proven to be key to the success of our Supplier Diversity program. Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. - Oversee Coax and Fiber build to Residential and Commerical buildings. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. You would not have service until the line is buried and then an install tech comes back. My husband runs a small business and we're really losing out. hb```l^@(a4(,s3mY Comcast: someone below provded me with this number.. 1-800-XFINITY. Privacy Policy. I appreciate you taking the time to reach out to us here on the forums. You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. We actively create and expand opportunities for diverse-owned businesses in our supply chain. Hey @user_42efc9! Hey admindusaz, I'd be glad to assist with facilitating contact with the correct team. Is there a number to call? @user_1eb5a5 Hmm. Let's get started by having you send us a direct message so we can help. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Xfinity Planned Outages - Next Generation Network Construction Network construction in progress We're working hard to build the Next Generation Network We're getting you ready for what's next with even faster, more powerful, and more reliable Internet so you can do more, connect more, and enjoy more of what you love. 0000003003 00000 n We'll be there to help. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 0000004257 00000 n I have had this identical scenario happen 4 times now. 0000010977 00000 n Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. To Whom It May Concern, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. To send a private message, please click on the chat icon on the top right next to the bell. I've talked to people in the actual construction department maybe 5 times. DEPARTMENT NOT PRESENT CAMBRIDGE TRAFFIC DEPARTMENT No work Jonathan Brown (jbrown@cambridgema.gov) - for detour plans & line striping . My husband runs a small business and we're really losing out. Reliably fast Internet on our Gig-speed network, Ongoing support for property staff and residents, Fast Internet with the bandwidth to handle all their devices, WiFi available with all Business Internet tiers, Additional solutions for cybersecurity, TV, Phone, and more, Optimal enterprise cloud infrastructure solutions. We'll be there to help. They've been tough to track down and I keep running into dead ends. Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Then search Xfinity Support to start a chat with us. Give commercial spaces a cutting edge A high-speed, high-performance network designed for business Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. I have had this identical scenario happen 4 times now. Understood. @user_1eb5a5 Hmm. Hello @lanannak. Services and features vary depending on level of service. Please take a look at these additional steps, it should help clarify the process. . 130.9 mi Comcast Service Center. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. I want to look further into this and get you some answers, we thank you for your interest in our services! We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. It's been 2 months and I still have nothing. If anyone knows how to get in contact with Comcast or WOW! You can visit the, If you have questions, were here for you 24/7 at. To do so, click on the chat icon located at the top right of this forums page. I can surely submit a ticket to see if this piece of equipment is ours. All users should have access. Moon, PA 15108. register their mobile number in My Account. Vast and varied growth opportunities with the tools and support you need. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. I would really appreciate any input. I want the service but something has to be done. 0000005518 00000 n 0000002221 00000 n I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. We can't cut our grass without moving the cable. PECO did their job but it has been impossible to get xfinity to come out. How do you get service?!. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. Jan 2009 - Dec 20124 years. 125.7 mi Comcast Service Center. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. Their BuildZoom score of 91 ranks in the top 37% of 167,179 Michigan licensed contractors. I hope you are having an amazing day! There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. Internet Products Overview. Can you please send me a PM with your name and address? I am developing an office park in Tallahassee, FL. Got frustrated with the robot on the other end and started mashing zero. To do so, click on the chat icon located at the top right of this forums page. 0000009955 00000 n Thanks to whoever suggested Telling them you're taking down their service lines. Each time the tech arrives to find no work has been done. Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . The last time we checked, a license was not required for in Southfield. 0000002534 00000 n 0000203368 00000 n We'll be there to help. My service was installed in January 2021 which was 4 months ago. Moving forward, if you are having troubles and need support, please create a new post detailing your issue so that the community and our support representatives can assist. WTF I have to do to give them my money in exchange for some internet. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. 0000003912 00000 n Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. If available, they will appear as. Cookie Notice We can send a text the day before network improvements begin in your area and again when your service is restored. 138.8 mi Popular Brands in Reading. Hi, gangelo88. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. It's an absolute joke how terrible Comast service is. I want the service but something has to be done. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. I want to look further into this and get you some answers, we thank you for your interest in our services! If anyone with xfinity is reading this please help! I've gone in store, emailed, and called to try to get someone to set up internet with zero help. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . 0000006653 00000 n We are having exactly the same problem. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Your services will be interrupted during these updates. The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? We need to have our own D-marc from Comcast. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. I apologize to hear of the issues you keep running into when trying to get this tap installed. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. New Comcast Construction jobs added daily. Store Locator Status Center Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 2304870. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. I am sorry you are having issues getting your lines taken care of and I would love to assist you. Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. Again, I'm getting zero help. If install can use temp line they create ticket for underground line which is installed later (2-3 weeks generally). Calling 8-1-1 before every digging job gets the underground utility lines marked for free and prevents undesired consequences. If you ever find the secret sauce please share with me. .it's Comcast, don't expect anything to be . Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. Thank you so much for reaching out to us here on our Community Forums platform. 0000003610 00000 n I appreciate you taking the time to reach out to us here on the forums. Comcast: someone below provded me with this number.. 1-800-XFINITY Edit: ok this is the only number to get through it appears. and our Can you please send me a private message with the address and you phone and email so I can reach out to the sales team to see if I can get the correct contact? Get in touch with a Comcast specialist. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. @ComcastMichael can you please reach out to me as well. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Sales kicked me back to tech support. We'll be there to help. I am sorry you are having issues getting your lines taken care of and I would love to assist you. If no plant is in place you will have to wait until it is built. 0000004087 00000 n We need to have our own D-marc from Comcast. Online Tools for Customers We encourage you to visit the "Call Before You Dig" website at www.call811.com for tools and information to help your excavation needs. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. At 7.45 pm I hadn't heard anything from Comcast. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I would like to see what we can do for you. Edit2: kicked back to sales, god damn it. Called 1-866-496-9669 which is the only number I could find. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. Now were getting ready for whats next our next-generation network thats faster than ever. 0000003309 00000 n PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. "We delivered strong first quarter results as our . Get in touch with the right person and learn how our solutions can help bring new opportunities to your doorstep. Hi, gangelo88. Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. Complete Project Reviews for scope and cost . - Construct estimates for all Multi . Greetings, @l8867vette! He has quit taking my calls. Innovative solutions helping communities connect Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. Not available in all areas.
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