0000161263 00000 n 0000155764 00000 n To claim you'll need to be able to show your original tickets and all your receipts. 0000169360 00000 n Underscribe your policy online in a few steps and get your policy directly in your mailbox. Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers Rights and Obligations (PRR) and all relevant national laws apply to travel on Eurostartrain services. Can I change my booking? 0000129572 00000 n Mondial Assistance (UK) Limited FCA . You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000194828 00000 n Can I change the name on my booking? See paragraph 25 of these conditions for more information. The following is intended to provide you with general information only. Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. 0000085728 00000 n Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund! compressed gas or air powered match pistols or hand guns. Dangerous sporting equipment (seesporting equipmentsection). (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). Please note that no booking fee applies for customer paying with Eurostar gift vouchers. 0000148422 00000 n 45. 0000138664 00000 n 0000214021 00000 n 0000161434 00000 n Authorised firearms not requiring a certificate e.g. 0000249026 00000 n Do Naples-Milan trains change direction at Roma Termini? Your request for an e-voucher must be submitted at least 7 days before the departure time on your outbound travel date. 53. 0000220053 00000 n 0000071676 00000 n insurance as shown on your insurance confirmation. When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. Were sorry for any disruption to your travel plans. This person will be responsible for carrying out any special obligations which we place upon him/her. 9. (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. 0000124955 00000 n Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. This does not apply to battery powered mobility scooters which are allowed. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 23. 0000217137 00000 n ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. Then book directly with Eurostar with no extra fees. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Can I cancel and get a refund online? You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. Electricscooters (e-scooters) and hoverboards. We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. 2 Important information Thank you for taking out Eurostar Travel Insurance with us. 0000384437 00000 n You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. 0000215646 00000 n Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. 9. 1. Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. 11. 0000140080 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. As that is what all responsible travellers do! It's never good buying cancelation policy from the party who actually supplies your tickets. Please read the policy wording carefully to ensure you have the cover you need. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 0000006716 00000 n It only covers what is covered in the visiting country, some of which require private insurance for these improbable misfortunes. Any change of ticket to a different date (or other change to any of the details of a ticket) must be made in accordance with the conditions applicable to that particular fare type, and may be subject to exchange and service fees where applicable and the payment of the difference in the fare. Your use of this website is governed by the following terms and conditions: 1. 64. 0000443120 00000 n 0000275984 00000 n Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. Delayed or cancelled trains. 0000203483 00000 n 120 minutes or more. 0000119766 00000 n Travelling to Switzerland, with Eurostar included in the trip. 0000128800 00000 n 0000124736 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. 7. 0000270063 00000 n Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Please note fencing swords can be carried as permitted luggage provided they are in a protective case. 0000255556 00000 n 0000022228 00000 n 0000271619 00000 n Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 0000022356 00000 n 0000248012 00000 n This costs nothing and you should have one in any case when in Europe.. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. 0000209100 00000 n Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. If you fail to complyyou may not be allowed to board the train and in such circumstances a refundis only available where the ticket type allows. 27. 0000221332 00000 n 14. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. Air ambulance within the country from resort to hospital was not covered. The last thing you want to worry about on your trip is any unexpected costs. Kitchen knives and household utensils.DIY tools such as screwdrivers, drills & hammers. 3. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 0000246095 00000 n Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. %PDF-1.4 % You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. (ii)Act responsibly the service is provided on the basis that you use it responsibly. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. The principle of free places for group travel does not apply on Eurostar train services. 0000200879 00000 n 21. 0000144744 00000 n 0000264816 00000 n This may includepresenting valid health and other necessary documents. *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Ceremonial weapons such as kukri or skeandhu, martial arts weapons, crossbows, crossbow bolts, longbows and arrows, starting pistols. Relief from Liability for Delay, Exemptions and Connections Tickets. Group LeaderGroups must have a nominated leader. If you wish to cancel the contract during this period, and you purchased your insurance at the same time as your Eurostar. 0000157182 00000 n Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000022274 00000 n 0000215468 00000 n Please check your confirmation email for your hotel's cancellation policy. 5.1 We are only liable to you as set out in this agreement. 55. Eurostar train tickets can be printed at home using the Print-at-home facility onwww.eurostar.com. 0000151684 00000 n 0000125311 00000 n Insurers in general don't like to pay out. Single trip cover can be purchased for trips up to 185 days. 0000164166 00000 n 0000163243 00000 n 62. 0000211524 00000 n You are not entitled to any reduction in the fare once you have purchased your ticket. 44. 0000127708 00000 n You can only use the promotional code once. But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. 0000218599 00000 n 0000176913 00000 n If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. You must not undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, discriminatory, offensive or otherwise objectionable or inappropriate. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. 0000222076 00000 n hUmPTe>"!P[Ah2"C bBP2#]CDvG\@@QT]?CAkBiWGW| x@t68^ x2ohoQ/JB/"hIVuU/WUa8-w_\YPw( &_5[Z@F)InpkXuLsp$2JV]'fLksvg2q[w!hR>9"P9>G7_xzF}icM'iiw]wB.,=8{,K? 0000169182 00000 n . Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. 0000172310 00000 n Eurostar Cancellation and Possessions Insurance is underwritten by AGA International SA and is administered in the UK by Allianz Global Assistance. 0000211337 00000 n 0000160119 00000 n 0000177652 00000 n You can submit a claim up to 60 days after the date of travel. 13. 29. 0000211879 00000 n Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. 16. . 1. If you cannot finish your journey as planned due to death, injury, illness or there is a delay to the public transport system that cannot be avoided, we will extend cover free of charge until you can reasonably finish that journey. Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. Click here if your service is cancelled and you need further info including how to request a refund. 0000274493 00000 n Actually, no. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. 0000139902 00000 n 0000216381 00000 n 0000143793 00000 n 0000433531 00000 n The amount of compensation will depend on the length of delay: Length of delay. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. You are covered according to the dates you select on your quotation. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. . 0000225177 00000 n The decision of Eurostar in all matters under its respective control is final and binding. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. 0000174745 00000 n 0000457837 00000 n An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. 0000431248 00000 n 1. CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? AWP Assistance UK Limited FCA registration number is 311909. 0000184216 00000 n 0000208173 00000 n 26. 0000019371 00000 n Note that all ammunition must be removed and must not be taken on board. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. What happens if Eurostar cancels my train? no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? We can only consider claims made if you provide reasonable supporting evidence of an error. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 0000421594 00000 n 2462001 is an Appointed Representative of Mondial Assistance (UK) Limited. 8. Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. From time to time updates to the app may be issued. You must observeand follow any other processes and procedures to protect the health and wellbeing of our customers and colleagues that are notified to you from time to time. 0000137328 00000 n 41. The insurance only covers additional cost of any extra costs you may incur to . 0000138328 00000 n Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. petrol, methylated spirits, paint thinners. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000276652 00000 n If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion). Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. 0000127886 00000 n Eurostar International Limited disclaims any liability for the reproduction of this website through a third party website or access to this website obtained through a third party website or any users home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website. All tickets offered under this promotion are non-exchangeable (i.e. This does not affect your statutory rights. 25. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. 0000191155 00000 n 17. 0000019484 00000 n Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. Bulk quantities of inflammable substances e.g. Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. 0000258205 00000 n This agreement governs the terms of access to the entertainment and wireless internet service and associated mobile application (the app) provided by Eurostar International Limited (Eurostar, we or us) for use onboard wi-fi enabled Eurostar trains (together the service). 0000190598 00000 n 0000206026 00000 n By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000204214 00000 n 0000250170 00000 n Swords (ceremonial and real).Sword sticks & umbrellas containing a sword blade. Having 2 insurances for the same thing is a reason for them to star quarreling over who will pay out etc etc. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. Prohibited and Controlled LuggageYou may not take with you as accompanied luggage on Eurostar trains: 46. Just buy a separate policy. AWP Assistance UK Limited FCA registration number is 311909. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar.