********************;12:06 PMWe are very sorry to hear about the issues you are experiencing. I have asked that these items be added to the turn sheet, but I have been struggling to get this taken care of. Absolutely terrible experience Horrible communication, late on updates/repairs/invoicing. 499 likes, 12 comments - Mark Jones II | Multifamily Mentor (@livinrentfree) on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. MF Investments, thank you for sharing your positive experience! BBB is here to help. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please please please please please run as far away from this company as possible. They kept my deposit. No communication. Reliable premium management and maintenance. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. My wife posted a scathing review earlier and it was removed. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. We are awaiting our documents to sign our lease to our new home. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). As real estate investors ourselves, we were sick of hearing about egregious upcharges on parts and labor, and frustrated by the lack of sophistication in management for the individual investor. Terrible company. Hello ***** and thank you for your message. Apply now Together, we'll deliver a greater property management experience. Thats right they charging me fees when theyre no longer managing the property. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Estimate was more than $4000. When we moved out in July, we followed all the steps for moving out and notifying the company. I had to purchase window units so me and my family don't get sick. Every time I email the last person I talked to, its a new person answering me and saying So-and-so is no longer with us, but Im new and I can help you! Believe all of the horrible reviews! I will send attachment again. They cancelled my Dominion Account by closing an account that was previously on the address I am at. I had an anticipated move in date of the 19th of November. Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. I sincerely believe they are a scam. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. They took over Mgmt of a home I had been renting for years. But anywho I do not recommend! SHAME ON THIS COMPANY THAT IS ONLY LOOKING OUT FOR THEMSELVES. Financial Guidelines Most landlords require that you make 40 times the amount of monthly rent. BBB reports on known marketplace practices. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. This feature is in beta and may change with future updates. We would like to have a better understanding about your experience. HE PREFORMED NO WORK AT ALL. Hi Suezett, we appreciate your honest review. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We are looking for the refund owed to us. I have had 3 pipes break, which they did fix. Thanks for everything. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. We also ensure all reviews are published without moderation. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. They do not return phone calls, emails or even a registered letter. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Our focus? There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Customer Reviews are not used in the calculation of BBB Rating. I'm trying to ask what the reason is. My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. dollars in rental homes owned by small-scale investors. Get started managing your spaces and locations. We were told by Great Jones that they would not fix it and we have to wait for the owners approval. They are also thieves. Again, they were great on the rental but the customer service on fixing things is completely non reponsive. Reply from Great Jones Property Management. Hi Bryan Nicholson, we appreciate your honest review. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Property Management - Phone Number - Yelp Great Jones 14 reviews Claimed Property Management Edit Closed See hours See all 5 photos Write a review Add photo Location & Hours 442 W Kennedy Blvd Ste 280 Tampa, FL 33606 Hyde Park Serving Tampa Area Get directions Edit business info Sincerely,*******************************. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. BONUS: Have peace of mind in knowing this property is professionally managed by Great Jones Property Management. We're raising the bar for annual rental management. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. And They did not that in order. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. My level of concern over these continuing delays is significantly increasing with each passing day. Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones We went around Great Jones. Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners THE MAN DID NO WORK! San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you Great Jones! The worst management company ever! At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. Comical! This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. Big mistake! We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. We left the house in better condition than when we moved in, as there were countless issues and things that had to be fixed while living there. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. As a matter of policy, BBB does not endorse any product, service or business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No water for first week here at property. Ive lived here 2 yrs and haved enjoyed my home! As a resident living in a property managed by this company I would like to express my complete and utter bewilderment by the lack of responsibility taken by this company to provide maintenance to the dwelling. Report this company in your location because they are taking advantage of innocent and desperate people. I contracted with Great Jones as a property manager in August 2021. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." 176 total complaints in the last 3 years. Diversity Spotlight (US Headquarters Only), Edit Lists Featuring This Company Section, Roofstock Expands Owner Service Offerings with Acquisition of Tech-Enabled Retail Property Management Leader Great Jones, Property Management Companies With Fewer Than 1000 Employees (Top 10K), East Coast Property Management Companies (Top 10K), Real Estate Female Founded Acquired Companies, East Coast Acquired Companies With Less Than $50M in Revenue. We were only able to obtain a response through the BBB. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. I am a current resident. The washer hose is attached to this. Hi Kimberlin Valentin, we appreciate your honest review. International Association of Better Business Bureaus. We would like to have a better understanding about your experience. The guarantor must be financially able and qualified to pay your rent as well as comfortably carry his financial responsibilities in case you default on the lease (generally 80 times one months rent). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. Great Jones tells me since I'm on a month to month I don't get a lease. Heres my Work Order Number 298332-313933. We would like to have a better understanding about your experience. He understands and does everything he can to make sure he can help everyone . We will reach out to you directly and do our best to resolve this with you. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. Hi Henry Noble, we appreciate your honest review. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It has been 4 nights. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! I moved out of a Great Jones Managed apt. Our founders have previously built leading digital products for millions of modern consumers. It's August and still not fixed/replaced. By combining proprietary technology with deeply experienced local teams and a network of skilled partners, its full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches. Now they are using those funds post management time frame to charge me for landscaping and utilities. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. A reserves does not necessarily mean the owner has those funds available in their account. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. After multiple complaints from tenants and issues with rent collection with decided to discontinue services in May 2022. I had a terrible experience with my previous company, where as Great Jones is a very professional run organization.So far, I've had great experience and I highly recommend them to any investors looking for a property management company for their real estate investment. Again, please refer to the original attachments. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. We were never truly satisfied with their services but continued for sake of convenience. I've been trying to reach Great Jones since 9/19/22. We discontinued service March 18th, 2022. No reason and will not communicate. scheme but as my property manager it is their duty to verify completion of work. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. The issue here is not with scheduling no matter how you try to push it off as that. Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities; Estimated compensation for this position is: 80,000.00 - 90,000 . Good company for someone that needs to learn things about rentals and how they are handled. To reach that potential, we are starting with modern, full-service, highly technology-fueled property management itself a $30-40 billion market, as well as the connective tissue to hundreds of. Most landlords require that you make 40 times the amount of monthly rent. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So wait now no real communication from the company since the 25th. All Rights Reserved. Troubleman Jay, thank you for sharing your positive experience! Based on my own walk through, there were a number of items left off the report, including burned out light bulbs, garbage that was left in the unit, a broken threshold in the dining room, missing light cover on the bedroom ceiling fan, fixing original the doorbell that was removed by the tenant, and some general cleaning. Thanks to Indy office for collecting 3 month worth of overdue rent for me. The entire experience from the first day they have been impossible to contact. Find out how we combat fake reviews. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When I called this out in my email back, I got no response. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. Thank you for reaching out regarding your remaining deposit refund. Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Lower costs, higher returns for you. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. With this parts of the home floor buckled with the most in the bathroom and kitchen. I then decided to move out and here is where the problems come. Save your money and sanity! This is the worst property management company. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. As a property owner, I am very disappointed with the level of service provided by Great Jones. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. I applied for rental assistance. Great Jones is building the modern operating platform for the residential rental asset class. The utilities had also not been turned on after the tenants moved out, leaving the ** and refrigerator without power for a week and a half. Great Jones is terrible, dishonest, sloppy, super unprofessional. Call today for details 414-202-9248. read more. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. Disgusting. Employer verification letter Make sure it is on company letterhead, signed by supervisor stating the following: First two (2) pages of last years tax returns, Most recent bank and investment statements if any, Copy of drivers license, passport or other legal identification. Application fees ($50 - $350) Criminal and Credit Check Fee ($50 - $150) Brokerage fee, if applicable. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. So residents can love where they live. Unfortunately, based on the information provided, we are having difficulty locating you in our system. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. After I applied I was asked for a copy of my lease. At this time we are monitoring this work order. Rent can be paid in cash, online through our portal . Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. Contact our Indianapolis Leasing Team at leasing@greatjones.co. We would like to have a better understanding about your experience, please reach out to us at info@streetlane.com so that we can do our best to resolve this with you. See details. By way of example, the bathroomsink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. Our goal is to have this repaired completed as soon as possible. The concession was applied as a courtesy by the property owner and was calculated as a percentage of your per diem rent during the time you were without a/c. I submitted a work order and called. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. toilet sealing, quality of **********). In the meantime, my unit sits vacant for prolonged periods. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. I would highly advise against getting any business with Great Jones. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. - Second, their approach to servicing is to keep sending out people to put band aids and create more damage. View contacts for Great Jones to access new leads and connect with decision-makers. $50 application fee is costly when you trust that your payment will be credit for the investment of renting a house. Find out how we combat fake reviews. If they didn't have breed restrictions they wouldn't have so many houses on the market. The house was absolutely gorgeous and asked for a link for the application. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Great Jones is a residential property management company. They will not respond to your emails or calls and if youre lucky enough to get someone on the phone its with a third party company that has nothing to do with Greenville and has limited knowledge about any of the properties. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. I will definitely be gone after the lease actually started packing already. We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. As resolution, I expect a refund for the services not rendered, mismanagement and the poor workmanship otherwise I will pursue other avenues for reparation. I work for a property management company. Pasquale has been awesome at responding to our needs and concerns thus far in our process. Reliable workload Property Management Service - Fort Myers, FL. Copyright 2023 Great Jones Realty. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. So on Nov 11 I was able to contact tenant support. As of December 2022, we have not seen a dime of our security deposit. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our sophisticated tools deliver powerful insights and put your propertys events at your fingertips. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing .
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