BBB Business Profiles are subject to change at any time. 2022 FlexShopper, LLC. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! He listened through all calls and verified that the communication had been off and that communication had been incorrect. Browse our marketplace to find exactly what youre looking for today. We apologize for the customers' recent experience at FlexShopper. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. WebIn addition, the payment information was removed from the account as requested and When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. Now, they will NOT HONOR THE '90 days same as cash' and only refund me ONE WEEK (34.95) of the lease but for that I have leave my work and ship the box to themi must fix their own mistake they say they even charging late fees for that week they put on hold the leasing. This company is a complete SCAM! **************** told me there was nothing they could do about . Even if you are struggling with bad credit, we can help. WebContact Need Help? In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Your feedback will help us get better at serving our customers. This credit will be applied to the second weekly payment due, provided your first payment clears. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. Customers aren't stuck with unwanted products or debt. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Information provided by various external sources. A horrible experience when trying to cancel. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. They $#*!ing suck, don't ever buy from them. Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. I had to request the return 3 times before it was done and was told I would not get a refund bc I didn't request the return in time. We are sorry to hear that you had a frustrating experience. If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. Mention this review and we will be sure to get your concerns resolved right away. I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. International Association of Better Business Bureaus. There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. My new 'early purchase option" was 1100 dollars!? We appreciate your business and sorry to hear about the issue you are having. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. I finally had to get a lawyer and I recommend anyone having issues to do the same. Run away from doing business with this company. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. They are a bad option even if your in a bind an unable to finance elsewhere. A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. I called again today as its been 5 months. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. I believe this company purposely hides balances so they can continue to charge. At the time I paid it, there were 2 Flexshopper deductions from my bank account. BEWARE! Anyone can write a Trustpilot review. JoAnn you are obviously an idiot and CANNOT read. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. A successful request returns the HTTP 200 OK status From Scandinavian Chic to French Cottage, from Contemporary to Rustic, you can find exactly what youre looking for. . The customer has no further obligations to **********************. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. The Lease was approved and notified via email on 06/23/22. And lefted a call back number. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Some restrictions and exclusions may apply. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. Wed love the chance to earn back your trust and further investigate your feedback. I was tricked and conned into using these services. WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances At times, we may experience delays due to our partnership with the vendor responsible for confirming the return process. I called to get confirmation of a order request because I did not see it on my account. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. Our team of highly trained experts has the knowledge and passion to help. (We usually use the term "Lease.") We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. We'd like to better understand the experience you had and resolve all of your concerns. You can place a special order in person at a showroom or online. Please, could you reach out to us at Help@FlexShopper.com or call 855-353-9289? After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. The company deducted money from my account although i never received any products. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. FlexShopper also expects users to have valid SSN, as it doesnt focus much on your I requested the return 4 days after I received the items. We hope this helps and happy shopping! You have to look deeper into the statement you idiot. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. There are many better options out there. Verification can help ensure real people write reviews about real companies. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. We have reached out to the customer and resolved the customers complaint to their satisfaction. Let us Tell You How. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. How do special orders work? 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Add your product feed to the FlexShopper.com marketplace. Yes. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. However, I have a lawyer on retainer and all my receipts sitting on ready. * Prices and quantities are subject to change Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. Hello Asia, We apologize for your recent experience at FlexShopper. They'll own their product after 52 weekly payments or sooner with early purchase options. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The shopping experience that might have been difficult 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. We apologize for your recent experience at FlexShopper. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Very disappointed. They should be audited by the IRS! Case in point, I just got off the phone with them. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. I paid my elevtric bill. We love to hear from you! Why FlexShopper stands out from other lease-to-own and financing options. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. I ordered tires through Tire Agent, financed through Flex Shopper. They will not help you with any issues you might have regarding billing or shipping. We had an agreement placed on the account where I was told that my contract was changed to the balance of $1,093.45 because of the communication being incorrect and ***** the escalation specialist working on this account. Support was fantastic. I threatened them. The original complaint was filed and that is why ***** was placed on my account. Additional parts, extensive labor and installation charges are extra. Their rep did not do her job. Our rates vary from state to state as well so a year lease may not always mean double! Now all of a sudden shows I have no credit, and no help from support talked a few times with them and they said it was fixed, but nothing changed. Home How It Works Rent-to-Own Products: Everything You Need to Know. The consumer submitted 4 more orders from 06/10/22 (Apple Watch) to 06/24/22 (Iphone 13, Apple Watch. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . This is the worst service I have ever used. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. I will be contacting my states attorney generals office. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. This is your estimated weekly payment if you used your entire spending limit. I called and set up my new bank credit card and paid 4 payments up front. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Dont thingking? How do I go about getting the things I need without credit, Hello Katty, Or, search for the exact item youre looking for. Seriously. What to know more? But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. You can reach our billing department at (855) 353-9289. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. Nov 26 2020 over a year after my final payment my credit card was charged twice. This is the worst company that I have ever dealt with, and I have dealt with companies just as bad. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. (We usually use the term "Lease.") They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. Order some items, called, and requested a return. Customers can save money and own sooner with early purchase options. Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. Beware of your worse experience when lease to owning with this company. Their customer service team is excellent and always willing to help with any issue you may have. Thank you for taking the time to bring this to our attention. 7 An initial security deposit and/or payment may be required. On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. My original complaint with Flexshopper was that I was told wrong information and customer service stated on multiple accounts that my original balance would stay in the system and would not go up. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. Bonus Health and Wellness Discount Programs. A letter is the first step towards arbitration. Horrendous company to deal with, completely regret it! I keep trying to call customer service to cancel and NOBODY ANSWERS. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. The Tech was very professional and gave me the information I needed to fix my issue. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Yes! We use dedicated people and clever technology to safeguard our platform. Rep explained the process clearly. The item came and did not Bluetooth as it should. Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! My electric bill payment bounced because of it. He did it with a This is a deceptive sales practice and is illegal. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. (833) 847-3463 Get a $25 Gift Card! I even said "the contract states I have three days to cancel the order, what games are you trying to play?" Save and Increase Sales. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. I paid in full. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. They can either send the label or Im changing my debit card info! That's a great question, Melissa. A debit/credit card is suitable to modify your request. I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. We are happy to update your payment cycle. RUN from flexshopper!!! I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! I will for sure be reporting them for harassing me! An Affordable Way for Customers to Get the Products They Need. Stay away from this place. My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. It should be clearly displayed somewhere in the body of the email. But its taking responsibility and understanding that your company did not do there part when it came to replacing ***** on my account, when it came to contacting me, when it came to calling me or when it came to just handling this case overall. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. The lease was closed on 03/20/2023, and the payment was posted successfully. FlexShopper ranks 28th among Marketplace sites. Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. This is your estimated weekly payment if you used your entire spending limit. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! WebA second competitor of FlexShopper is Aarons. Theft of rental property is a crime in Washington. On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same.
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