Both the main bedroom and 2nd bedroom were very large with small closets but storage abounds in the villa and we had no issue putting things away. Your real feelings show in that NOBODY can live long enough to get past the outer ranks of salespersons to a LIVE SUPERVISOR to remedy this mess. In addition to an incredible resort, youll also have one incredible destination to explore. Peer down a dormant volcano or snorkel The Forbidden Coast for unspoiled coral reefs. Our children will inherit the property (lie, they will simply get bills).We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. Any additional meals have to be purchased separately. PLEASE JUST FIX THIS SCREW UP PROMPTLY and email me to that effect.Its a pretty telling thing when your own members cannot get an issue taken care of in a timely manner per telecon. Its unsanitary! The truth is this was a high pressure timeshare upgrade presentation and the Nanea agents pushed her to agree to upgrade and basically triple the amount we had been paying. LocalAreaActivities Im not happy. When I read him the contract language verbatim, he said he would investigate it, but we never heard from him again. They sell the package but then never answer the phone to actually book the dates! Last Name is required. Enjoy complimentary wireless Internet in all villas, and public areas. ReadMore, Encounter diverse tropical landscapes. We also still had to attend the presentation, or risk being penalized more financially. Calm or rough? We have provided names, dates, and examples of the outright misrepresentations on the sales table.The Myrtle Beach office, told us that anyone in our family or as deemed by us, would have access to our benefits. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Beach Services Reservations are required at Marriott's Aruba Surf Club (ipoolside.com) Concierge Fitness Center Fitness Class Hot Tub (s)/Spa (s) Whirlpool spas are open from 7 a.m. to 8 p.m. daily. Their interest rate is 10.99% and the high maintenance fees are due even if you dont use the timeshare, even during COVID. Choose your perfect view and the number of bedroom and we'll do the rest. Accompany your . Youll find everything from the essential to the not-so essential in our general store located right in the Konea lobby. This is a time share operation. Well we had never been told about this insurance and why would we even think we would need insurance when we are "owners"???!!! Great beach location, views of the ocean were wonderful. Face coverings may be recommended or required. There are two more wings to be completed. Guests go online to book their hotel rooms, their cabana, & various guest services, with full integration in place. Click to see updates and learn more about what to expect at our hotel. ReadMore, Discover a charming island favorite. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Claim your profile to access Trustpilots free business tools and connect with customers. All content should be genuine and unique to the guest. Marriott daytime and overnight guests can now reserve cabanas, pool chairs, and more with just one click thanks to iPoolside. Sure shows where people stand in the Marriott view.Quite Sincerely, H-----Cl-----nMarriott Owner # - - - - - Westgate Owner # - - - - - -. As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Not to mention the cabanas are side by side only four feet apart. Warning: This site requires Javascript to function properly. We have owned for about 20 years. It took over an hour to get our food because the chef had to stop cooking to yell at the staff (this from our waiter) and wouldn't cook anything until his 'meeting' was over. Aloha 771jones, Mahalo nui loa, thank you very much for such highlighting Samoa and our friendly staff. Only opened April 15, 2017. A hui hou! My team members and I are truly local experts. 2 Resales from $5,000, 41 Rentals from $983/night ReadMore, Paddle Maui's waters from a kayak. I will be sure that Iris, Carolyn, Jess, & Burton are recognized for their service excellence. Turns out, we only had 10 days in New York to rescind the deal and they intentionally lied to us about the length of cancellation. Guests are invited to experience a fun, complimentary 30-45-minute photo session with Blinnk Photography, perfect for families and couples! There was a problem loading the reviews. Edited: 1 year ago We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Don't do it regardless what you are offered unless it's free. JCB, We didn't expect ocean view but certainly not the parking garage. Balcony RESERVE POOL SEATING AND CABANAS. Guests can enjoy various activities in the surrounding area, including golfing, horseback riding, outrigger canoeing and snorkeling. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. The pool is open during the summer season and offers water slides, a splash pad, shade umbrellas . Verification can help ensure real people write reviews about real companies. A few weeks before I discovered that the two bedroom suite was actually a hotel room and not suitable for two couples. - Feel confident knowing our suites, services, and amenities align with AAA Four Diamond guidelines- No surprises: all rooms, furnishings, and dcor are consistent- The official on-site property management company offers benefits you will not get when booking through another property management company or independent owner- Enjoy a worry-free vacation with room charging privileges- Explore the island and book activities with our concierge- Best rates are guaranteed when booking direct. E-mail: info@hkm.com. Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. Checkout:10a.m. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. Free WiFi, Mastercard, Fuel your day in Lahaina, Maui with a Starbucks coffee and fresh pastry. Find more info about the property in the questions and answers. Valet couldn't find our car one day. Better than great, actually, amazing! Enjoy dining near the water in one of Lahaina's finest eateries offering fresh breakfast dishes sure to please your palate. Hi there. ReadMore, Challenge yourself amid dramatic views. Making matters worse, the number of points required for a single night stay has increased because available in every desirable location is low or non-existent. After you book, we'll provide details so you can contact the property directly. Chat is only available when logged in and within 90 days of your arrival date. However, today, II said it was STILL showing as a corporate account! Therefore, my status should have been moved from Executive to the Presidential Marriott. Visit Northside Park and enjoy a game of tennis, a pick-up game of soccer or head to the Northside Pool to cool off! This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Maintenance fees, resort fees and other taxes were never included in any discussion of price or payments for ownership during the presentation, however, we were held financially responsible for all of those and more. Children 12 and above are considered adults at this property. This is what vacation should feel like! 808-662-6300 Welcome to The Westin Ka'anapali Ocean Resort Villas North Escape into beauty and tranquility at our Maui beach resort A truly unforgettable getaway awaits you at The Westin Ka'anapali Ocean Resort Villas North. We dont want what you have stuck us with. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. We were told.to come back in 15 minutes to check. Phone:808-662-6300 Safe. I WAS ASSURED THIS HAD BEEN DONE MY LAST ENDLESS TELECON WITH YOUR COMPANY. Marriott is selling more and more points every day to unsuspecting people making it almost impossible to book a vacation when you want to go. We were open to buy MVC but at this point, we don't see that happening. Then wanted us to sign a form that we would attend - no go. Not to mention the cabanas are side by side only four feet apart.This is a time share operation. This service may contain translations powered by Google. Our 4 children were in the hotel room waiting for us, so we finally agreed to the smallest package that we were offered so that we could leave and start the vacation that we had promised to our family. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. We found this unacceptable after traveling 4000 miles expecting a better view. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. This has been a horrible, stressful and anger-filled experience for us, and we felt compelled to inform others so that they can avoid what we are going through. You have been entered for a chance to win 10,000 Starpoints. Ocean view All with Westin touches keeping in harmony with the Hawaiian culture. My husband and I stayed in a two bedroom villa at the Westin Nanea for 5 days on a preview trip from Westin. Marriott has been very difficult to work with and have lied to us on multiple occasions regarding our timeshare. Certain services and amenities may be reduced or unavailable as a result. We called again to get help. SCAM. Companies can ask for reviews via automatic invitations. BAD DEAL. ReadMore, Your own private island for the day. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. We didnt have the use of this bathroom for several hours after coming off the beach.I lodged a complaint about all this and two days later the Manager of Housekeeping , Maureen, came to our room with her staff to finally clean this room up properly. See more discussions in the The Westin Nanea Ocean Villas forum . The concept of Customer Advocacy is a joke. Youll find some of Hawaiis best aquatic fun just steps from your villa door. Plus, my Bonvoy status should be . Privacy & Cookie Statement | ReadMore, Prime snorkeling and water sports await. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. AccessibilityStatement, The Westin Kaanapali Ocean Resort Villas North, Accessible guest rooms with 32 wide doorways, Accessible route from public entrance to accessible guest rooms, Self-parking facility, van-accessible spaces, Meeting room(s) with assistive listening devices, Valet parking for vehicles outfitted for drivers in wheelchairs. I have contacted Marriott Vacation Club and Marriott Bonvoy about this issue on several occasions and the only information that I am receiving is that we are working on it. We invite you to learn all this unique resort has to offer and to be inspired to discover nanea. Plus my annual fees are coming up soon, and I got Butkus for my purchase. With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. If Bill Marriott truly cared about his dedicated customers like us, he would have their customer support team respond and refund us as we had requested (and they rejected). We purchased more points a few years ago because the salesperson promised us Marriot was planning to add additional vacation locations that we hadn't booked already. When received I was shocked because in this deal we went from having our mortgage loan paid off with maintenance fees of $1100 a year to a new loan balance of $30,813 with monthly payments of $532.28 with annual maintenance fees of $2800. This villa has a king bed in a private bedroom as well as a sofa bed in the main living space. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. Happy Hour is from 3 p.m. to 6 p.m. daily. That seemed strange as there seemed to be almost o o e else around. Our Westin Concierge is available to assist and arrange anything you may need during your stay. Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. Again, a fabrication. More head aches than smiles. We were among the first to stay at this property after their opening in April. Their customer service people are marginally equipped to help and answer questions. Valet couldn't find our car one day. Real-time inventory management and booking software by RealTime Reservation LLC. I own 4 weeks of timeshare (3 weeks Phuket and 1 week Las Vegas). Only opened April 15, 2017. If you're traveling for work, we'll sort the most popular There is also a whole load of hidden fees that were never disclosed to us, nor do we understand their purpose, other than to take more of our money. Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Email address is required. We did. Languages spoken by staff: Returned in 30 minutes and were told yet another story. A horrible stay comes to a endSharing our horrible stay experience which I feel like to post on Google reviews as wellA) arrived at airport - we were given a car through offugo In scorching heat it took 2 hrs searching for car, multiple calls to offugo - very uncomfortable start ( as offugo dont have any counter )B) Reached apartment - fridge wasnt working Gas hob - we couldnt figure out to operateI requested maintainence staff but it took 2 hrs wait before anyone turned upFridge wasnt fixed and finally after 3 hrs they replaced fridgeAll this while we were hungry, no food beating our head with maintainence staff instead of vacationingC) second night my daughter caught fever at night, I came to reception , but given blunt answer we dont sell medicinesNo guidance was given to us about any doctor service we can get - which we expect from vacation club being foreigners on their lane ( guidance only )D) Last nail in the coffin as they say - housekeeping disposed off our home remedy medicine/spices which are essential to my blood pressure and my wife skin allergy - they disposed it off as rubbishWhen we returned we couldnt find it , along with some other kitchen stuff - all of that removed as rubbishAs a result our remaining holiday turned into a nightmare as we struggled with our health condition due to lack of our medsE) I had a vacation club gift card - when I tried to use it - reception had no idea how to use it Was standing at reception for 30 min but reception staff was confused and couldnt figure out how to use gift card of Marriott vacation club itselfThis was. American Express. Time: 10a.m. to11a.m. My experience with Marriott over the years has not been much better, but it is clear (in my opinion) that in recent years Marriott has completely lost its way and has zero interest in taking care of its most important asset - the owners / customers. Our wedding reservations never cancelled. Iris, Carolyn & Burton were excellent concierges. Call us at: +1 808 662 2800 +1 855 718 5789. Located on Mauis renowned Kaanapali North Beach, Outrigger Honua Kai Resort & Spa provides the space you need with the exceptional amenities youll love. We are STILL LISTED with Marriott as a Club Member, even though WE DID NOT RENEW OR PAY THE DUES! The views are terrific, the facilities are modern and luxurious, the on-site restaurants offer delicious food! What are the daily parking costs? In fact many dishes and the salad bowl still had food in them.My wife felt embarrassed to once again call housekeeping. Im a new Westin Club owner, purchasing a deeded week at Westin Nanea Maui this year with equivalent 6,265 (Westin) Marriott points plus my existing 4,000 Marriott point, totaling 10,265 total equivalent Marriott points. When we attended the sales presentation, which we were told would only last about 1 hours, we were kept in that room for the entire day! Seems repairs eeded to bbe made. He simply kept trying silence me.I complained to Marriot Corporate and so far no resolution. It looks and feels like a pyramid scheme, entrapping Senior Citizens, like ourselves in an endless maze of lies, half-truths and expenses. We were met with a complete lack of respect on all fronts. That seems a little odd given the price you're paying for this property. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Professional photographers specialize in candid photography, classic portraiture, and artistic photography during sunrise and sunset. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. Check for travel restrictions. Thank you for acknowledging our outstanding staff that were a part of your Maui vacation. There is also a sofa bed in the main living area. 808-662-6300 We went to the pool bar as the restaurant was closed. Approximate prices in EUR for a 1-night stay, The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. We have yet to receive a response.Heed my warning, dont become an owner of Marriott Vacation Club! Bringing a pet to the resort will result in a room recovery fee. Frustrated beyond words. I then asked the person doing our registration point-blank can you assure me that no one is going to try to sell me something at this meeting on Friday? Though the resort offers a wonderful escape from the world, we keep you connected with complimentary wireless High-Speed Internet Access in all villas. TELL US WHAT YOU THINK Have you visited on a past trip to ? This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. This property has made significant efforts and financial commitments toward becoming more sustainable by subscribing to one or more third-party sustainability certifications. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, Hawaii, USA, 96761, On-Site Parking daily fee : $25 USD | Valet Parking fee : $30 USD | Electric Charging Stations : 1 Daily fee: $25 USD. )We pay our timeshare costs in a timely manner. They would not even allow us to use our points to purchase car rental vouchers!! Each person had the same line after hours spent talking on the phone, "I completely agree with you but I'm soooo sorry I'm NOT the decision maker Let me pass you onto so and so - I'm sure they can help you!". Woodside Pools is the premier custom in ground pool builder of Bergen, Passaic, Rockland, Morris, and Essex Counties. 14806241000. All Rights Reserved. He told me that yes there would be an offer and I let him know I was not interested and would not attend a meeting. It is amazing to think that a company as large as Marriott Vacations Worldwide (and the at least 5 more brands they operate under) that our letter sent to a Senior Leader would result in a form letter equating to to bad, so sad, call an 800 number. A thrilling descent down a famous crater. This has been one of the most frustrating and costly experiences which we regret. When we arrived ( after driving 2 days in a car with 4 kids) we were escorted into A semi private area where we were offered beverages and snacks. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. We finally discovered the issue keeping this from happening was YOU, Marriott! Checkin:4p.m. | We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Email address is required. ReadMore, Try the newest craze in Hawaii. The pool is safe for kids; in fact this is a very kid-friendly resort. There is only one pool although multiple spas and splash areas will be built. Do they charge an additional resort fee? How sad you are willing to disrespect and spit on your loyal customers like this.MEANTIME the Marriott rep Erin who had me on hold for a supervisor finally told me COULD NOT GET ME CONNECTED to a Supervisor who could get this issue resolved; they were ALL so busy with others.I spent 30 minutes THIS TIME on the phone with Marriott to no avail. Rent a whole home for your next weekend or holiday. 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Vacation with Confidence: Our Next Level of Clean. ReadMore, Catch some of the best fishing anywhere. ReadMore, Try a popular inter-island tour. Honua Kai Resort & Spa is the perfect spot for the entire family to relax. Find out what food and drink options you could be enjoying at this property. Eat at Mauka Makai, lounge by a rejuvenating pool with island platforms or work out in our WestinWORKOUT Fitness Studio. Guests submit their subscores and their overall scores independently theres no direct link between them. There is also a sofa bed in the main living space. Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment. We were told we would be met as a VIP for registration. When we had purchased, we immediately felt buyers remorse and so we called to cancel the timeshare within the 30-day recission period they told us in case we changed our mind. Not hours. Licensed A10-E Contractor, Authorized POOLCOMM Provider and SNHD Certified. Checkout:10a.m. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. I have forwarded your review to the team for immediate follow up and would be grateful for the opportunity to discuss these occurrences with you. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. When will the lies stop from Marriott? In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. Situated on 16 acres of Maui's North K'anapali Beach, The Westin Nanea Ocean Villas is designed to provide a relaxing haven replete with culturally inspired programs and authentic Hawaiian experiences. Their answer was that you could use the Westin property amenities next door. There was an offer, there was acceptance, (which I have paid) and there has been no consideration. When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. We use OUR portable vacuum to save YOUR equipment. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. All fields must be valid. Each villa invites guests to gaze at the breathtaking beauty of West Maui from the comfort of a furnished balcony. Just a short 10-minute drive away, Foodland Farms Lahaina offers a wide selection of local produce and ready-made food to go. This make no sense because anyone can go online and book a room at the same resort for an additional hundred dollars or so more per night. When I made the purchase. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. From family-friendly whale watching excursions to thrilling helicopter rides, Maui tours cant be beat. We had a timeshare interest on this property that we occasionally used and it was affordable, but in Dec. 2019 my daughter was travelling without me, and was approached and offered a complimentary dinner certificate to go to an owners update meeting. There are plenty of on-site diversions to keep the entire family entertained. We also ensure all reviews are published without moderation. Ideally, we'd publish every review we get, positive and negative. A new way to share and get vacation recommendations on vistana.com. Peer down a dormant volcano or snorkel The Forbidden Coast's unspoiled coral reefs. Please refer to your resorts Property Update page for specific information regarding local government mandates that may currently be in place. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. She ended up cleaning dishes of your previous guests. Essentially pre-paying for travel was possibly the biggest selling point for us, and we had clearly been lied to. Log in or register to share recommendations. Discover the island of Maui's breathtaking beauty, culture and unique activities during your stay. ReadMore, The road to Hana with a picnic lunch.
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