Tavner C was a conscientious, polite installer who did a terrific job. They seem to have blocked off the drainage pipe from my sink that intersects with the shower drain. management very poor, pass the buck to the next; excuse after excuse. On August 9, 2021, West Shore Home installed a new shower in our bathroom. The nationwide average is around $5,500 but can range from $1,600 to well over $100,000. Cleveland, OH, Aliyah McKenzie (Lily) However, this compensation agreement does not impact the company's ranking on our site. No finance charges will accrue on your account during the promotional period, as set forth in your Truth in Lending Disclosures, and you will not have to pay a monthly payment until the promotional period has ended. Kaile, Jeff and Thomas worked very hard without taking a break and had it installed in about eight hours. That is why we make bath, window, & door remodeling fast and convenient. they both was very professional very clean very polite done everything in a timely manner. Very professional.We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. We attempt to partner with many of the companies on our site. Thanks guys. Need to find a different location? (252) 321-2702 Customer Complaints File a Complaint BBB Rating & Accreditation NR Accredited Since: 6/28/2007 Years in Business: 29 This rating reflects BBB's opinion about the entire. This is a multi-location business. We remodeled main bathroom walk -in shower. They are a very skilled company. When no one did, I called back (this was three weeks later) and there hadn't even been a case written up on it. 2023 Trustpilot, Inc. All rights reserved. Steel, fiberglass, composite, and wood doors are typically the least expensive, whereas aluminum and iron doors are the most expensive. No return calls or answers .Management who cant make a decision or rectify any problem!! bathtubs and showers and converts tubs into showers. Tripadvisor performs checks on reviews. As a replacement contractor, we strive to use our years of experience to provide the best customer service possible. We were sceptical at first because we had only heard of West Shore Home through television commercial ..however we are AMAZED and OVERWHELMED WITH JOY that EVERYTHING was completed in a timely and efficient manner. When you sign up on its website to receive a quote, you enter your location (zip code) and will be able to tell if your city is within the service area. They did a great job cleaning up. We assessed reviews from various locations including South Carolina, Pennsylvania, Kentucky, North Carolina, and Virginia. West Shore Home Response Jun 11, 2020. , and Virginia. It also doesnt offer tubs or showers made from materials other than acrylic. Companies can ask for reviews via automatic invitations. Palm Coast, FL, BARBARA GRAHAM They cleaned up after themselves and were considerate of my requests! They were professional and explained what all they were going to do. I am flabbergasted. Alex is a great asset to your company. Thanks Derek and Sam. The next day we got a call to schedule our install which was the following day so we had a new shower 2 days after we met with Clayton and they finished in 1 day!! At west shore home you will learn everything you need to know about windows and doors or shower and baths, or both. The management was not at all easy to deal with concerning most everything, including the possibility of a new installation of a shower. We called them about putting a sliding glass door on our shower. He explained each step thoroughly as well as working neatly and efficiently. You may also prepay your account at any time without penalty. Services. 386 330. You can choose from energy-efficient fiberglass or metal. We can make your bathroom handicap accessible with a low and no-threshold option that will make getting in and out of the bath or shower easier than ever. Overall he did cover up the gaps & he did his job. Exceptional Service Refined with Efficiency in Mind. All my questions were answered along with them helping me of where to put the shelves in the corners of the shower. However, the company doesnt replace or repair glass panes in existing windows; its technicians only install new windows. The shower install is everything they advertised. Having been builders in our younger years, we could appreciate that from these two guys. Book B&B Ateneo, Sestu on Tripadvisor: See 16 traveller reviews, 17 candid photos, and great deals for B&B Ateneo, ranked #1 of 6 B&Bs / inns in Sestu and rated 5 of 5 at Tripadvisor. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I would definitely have them back out to install anything else if I needed. No finance charges will accrue on your account during the promotional period, as set forth in your Truth in Lending Disclosures, and you will not have to pay a monthly payment until the promotional period has ended. Explained what his task was for addressing the issue. They left it incomplete (missing the faucet) and now, not even 1 week in, the bottom shelf is loose! Overall, customers were pleased with their finished projects from West Shore Home. Westshore home was extremely professional from the sales representative who came to my home the wonderful installers, Franklin and Jordan. | Copyright 2023 West Shore Home. Trussville, AL. It took them 12 days to finish. when we had questions they glad answer them with knowledge of what they were talking about. Kansas City, MO, 1 year ago The shower installation was done several weeks and that came out so nice I enjoyed the whole experience with west shore home. Other restrictions may apply. We also assessed their product catalogs, taking note of their energy efficiency options, new or replacement product installations, and customization options. We love the walk-in shower. The initial order was taken by Salesman Joshua B. who went over various shower models to include specific shower doors, but on the installation date the shower was remodeled without a shower door, a curtain was added in its place. At first I was so impressed with this company but now I'm so unsatisfied. Bathroom remodels increase your homes value and make it more comfortable to live in. in our bathroom. Little River, SC. Installation experiences will vary by location. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Window sashes that move vertically dont stay up. BBB reports on known marketplace practices. Im a very satisfied customer., Our installer was Jimmy. West Shoe Home LLC offers sales and installation of windows and doors, and bathroom remodeling and upgrades. The installers Alex and Mason installed the travertine look and it is beautiful in the guest bathroom. He deserves a bonus. Eliminate the need for stepping over a high wall to enter the bathing area. This is twice in 1 year. locations. but has expanded into windows and doors over the past few years. Need to file a complaint? We can't wait for many great years of . The installers were courtesy and polite and accomplished the task within the timeframe. What normally would have taken a couple of days was completed in just one day. Your final price will depend on your specific project, but customers have reported that West Shore Home is slightly more expensive than average. The company doesnt specify which brands it uses, but all of its doors meet or exceed industry standards for security and energy efficiency. I thought that West Shore Homes was a good company. We then chose the products we wanted and set up a date for installation. West shore installed our bathroom with mismatched hardware (faucet, showerhead etc) so we called and changed the colors to matte black, they came out months later and added doors and black matte hardware as requested, including 2 inches larger floor pan. Below, weve broken down West Shore Homes pros and cons, services, availability, and customer reviews. Had many problems with the installation work and confrontations with the management staff at the home office in central Florida. On the second day Erik came and installed the shower bench and provided extra care in making sure we were completely happy adding some additional sealant and touch up work. Loris, SC, West Shore They were very accommodating and answered any questions. Jimmy and Kyle were very friendly and professional. I had questions throughout the beginning and they immediately got my answers once complete they went over what was done. Had an issue with the beach seat. Tavner C was very professional from the time I greeted him at the door to the time he completed the service on the shower. , Avie Eadens A design consultant will come to your home, assess your bathroom, and give you a quote on the spot. The company offers several tub and shower installation options, but no plumbing or electrical work, tiling, flooring, cabinetry, or toilet or sink installation. I should not be having this issue with a new installation. Thank-you so much!!!!! We love our two new showers! West Shore Home is headquartered in Mechanicsburg, Pennsylvania, and is available in 23 cities across 16 states. customers to them. Its headquarters currently has an, from the agency based on its transparent business practices and handling of customer complaints. Although it took three months to get my shower stall manufactured, once they installed it, they finished the job in one day---except for the leak that damaged the sheetrock and flooring in my room that is adjacent to the bathroom. I am so happy with my new walk-in shower! It was a situation different than the normal sealing of shower to floor. Affiliate Disclaimer: All products and services featured are independently selected by our editors. I have never received a call back.Recap of issues:- The bathtub faucet was never installed - The bath installation seems to have damaged or blocked the sink drainage pipe. You will get flown to Dallas Texas to train for either within a month of working at west shore home. At West Shore Home, we are all about Fast, Convenient, Risk-Free Remodeling. He went over all our choices and never at any moment did this turn into a high pressured decision. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rep. Steven came to our house, he showed us everything they had to offer. I should have cancelled and never paid them . , and transoms. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They conducted themselves in a skilled and professional manner and were pleasant and courteous in every way. BBB Business Profiles are subject to change at any time. This company offers bathtubs, showers, tub shower combos, and tub-to-shower conversions. Call 866-393-4573 for financing costs and terms. She listened to our wants & explained everything in great detail. Representative was not truthful about installation , we gave deposit, and after seeing shoddy/tacky/cheap looking trim to hide that their panels would not cover areas estimated by their salesman , we decided to not move forward, Now they want to keep our deposit , they showed up with inadequate, unacceptable materials to do a 15k dollar job. They worked together well. You may also prepay your account at any time without penalty. West Shore Home (WSH) is a home improvement company that offers limited bathroom remodeling and door and window installation in some locations. We will definitely recommend these 3 people. While being a paid subscriber to Best Company for Business does not directly Stone Mountain, GA, Edie Anderson Working alone, he finished the job in 6 hours. The first time, I left a message. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My request to remodel my shower was taken in May, but service wasn't completed till August. These two gentlemen arrived at 8:30 in the morning and were completely finished by 4:30. Neal finished up everything and we were absolutely thrilled with the finished project. Youll also find cost and financing information and answers to frequently asked questions. Thank you guys for a great job hope to get West Shore back in the future to do my doors. The installers were courteous. West Shore Home has been accredited by the Better Business Bureau (BBB) for 15 years. Working alone, he finished the job in 6 hours. I would recommend West Shore Homes to anyone with installers like them. We are looking forward to using this nice big shower and not having a fall or trip over the old tub we had. Many thanks gentlemen. West Shore Home offers quality services and professional installation for bathroom remodeling. Book L'Imperatore B&B, Sestu on Tripadvisor: See traveler reviews, 16 candid photos, and great deals for L'Imperatore B&B, ranked #4 of 6 B&Bs / inns in Sestu and rated 5 of 5 at Tripadvisor. They finished the work in just one day. Youll need to contact a salesperson to schedule a time for a design consultant to visit your home for a free estimate. Once again, I would highly recommend West Shore Home for your shower project. I was told no it was a package deal that could not be separated. No problem Contact us today and well get started on your bathroom remodel right away. We were both very impressed on his professionalism and most of all product knowledge with that said we did something we rarely do we chose to go with West Shore . Steel, fiberglass, composite, and wood doors are typically the least expensive, whereas aluminum and iron doors are the most expensive. Also thank you Steven, Jimmy and Kyle!! We made an appointment for 5/29/21 for West Shore Homes to come to give us an estimate. West Shore Home is here to make one of the most daunting projects, bathroom remodeling, easy and convenient. One of my sinks will no longer drain, and that sink shares a drainage pipe with the shower. in some locations. Schuyler and Matt came out first thing in the morning, as scheduled. Offer not valid on previous sales or estimates and cannot be combined with other offers. Thanks everyone so much!!! Thank you Jerry and B for a job well done. Hopefully, the gentleman in charge will lighten up/understand their customers.Sue W. via Best Company. Lastly, they cleaned up both days before they left. We scheduled a bathroom remodel consultation and met with a sales Rep named Clayton he arrived on time and brought with him everything he needed to go over what his company had to offer and he listened to what we were wanting to do which was a remodel in our guest bath room eliminating the tub and changing it to just a shower. I did eventually pay to enhance the shower with a door, at the first visit the wrong door was installed, a separate time was set up to install a door to ensure I could enter the shower without hitting my head. West Shore Home allows you to add a number of features to the wall surrounds, such as grab bars, seats, and shelving. 12 MONTHS NO PAYMENTS, NO INTEREST* & Free Installation** How much does it cost to remodel a bathroom? We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. Thanks you James and Tavner! 100% of a What are the benefits of remodeling a bathroom? If you have the chance, choose another company!!! Find out how we combat fake reviews. We decided to cancel other appts that we had later in the week. These guys were the bomb! New Smyrna Beach, FL, Stephen Gurski We also read each companys warranties to learn about product coverage and transferability. We are very pleased with the job the workers didMichael and Ron did our Master On the negative side, many customers experienced customer service issues. The installation went fine they cleaned up and it looked really good. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As a matter of policy, BBB does not endorse any product, service or business. Now that I look at it, the cap on the left side should be the same length as the one on the right side for it to look more uniformed. Offer expires 5/7/23. Reviewed September 27, 2020 via mobile . The crew leader Emma is an outstanding leader with her workers. Thank you, guys, so much for a job well done. We were so impressed with Zack and his level of professionalism and knowledge about the company and the product he was selling. The window is difficult to open or close. He measured and helped us to make the decisions of how to exchange our old garden/whirlpool tub into a beautiful huge shower. BBB reports on known marketplace practices. Mike J. and Mike D. did a great job on my windows and cleaning up after themselves.Thank you. Our shower was a BIG job and it took them 2 days. Installation experiences will vary by location. We were looking to get our bathroom remodeled and came across West Shore Homes. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. You can choose from energy-efficient fiberglass or metal entry doors in several styles, colors, and wood grain finishes. West Shore also installs sliding glass doors for your patio in two-, three-, or four-panel designs and hinged and French interior or exterior doors. They were on time and were transparent with what they were going to do. Knoxville, TN, Alice Bipat West Shore Home installs windows, doors, showers, tubs and walk-in tubs. My installation crew Joe, Jacob and Jonathan were professionals and experienced from the beginning. One more thing you have to pay for upgrade. My 1 Day project took five days with many hiccups along the way they left me with damaged walls damaged tiles broken personal property and damage to my ceiling. West Shore Home's wall surrounds are all one piece so you don't have to clean out grout lines between tiles. They worked straight through the day. They are miracle workers. Products & Services Window Installation, Door Installation, Replacement Windows,. Yesterday she came with Deon and Joe and today she came with Jordan. very expensive for what you get I recommend shoppers to continue to shop and stay away from Westshore homes. WEST SHORE HOME - 32 Photos & 56 Reviews - 9843 18th St N, Saint Petersburg, Florida - Kitchen & Bath - Phone Number - Yelp Restaurants West Shore Home 56 reviews Claimed Kitchen & Bath, Windows Installation, Door Sales/Installation Edit Closed See hours See all 32 photos Write a review Add photo The company began in 2006 as a tub and. Five star review if it's true. See design consultant for details. *Financing offers a no payment - no interest feature (during the promotional period) on your purchase at an APR of 17.99%. They told us they can't because the handle is to close to the tubs entrance. How much does it cost to replace an entry door? We would recommend him for future installations. Learn More About tub to shower conversions, Licenses / Certifications / Registrations. Received an estimate. I love love love my new shower. Had many problems with the installation work and confrontations with the management staff at the home office in central, . He removed our tub-shower combination and put in a new acrylic walk-in shower. Although they only do the shower area we decided to set up an appointment to have our tub converted to a shower. I am so excited of how much room I have in my walk-in shower and no longer will hit my toe. I would recommend West Shore to anyone. *Financing offers a no payment - no interest feature (during the promotional period) on your purchase at an APR of 17.99%. These doors usually cost $400 to $4,000 including installation. We strive to be the best window contractor, because we believe it is all about helping people. Keep in mind that some customers reported pushy upselling. Oh by the way they knew it was a VA backed install so are they trying to take advantage of that? BBB Business Profiles generally cover a three-year reporting period. Some. Wesley Chapel, FL, Jeannie P Larry Suzanne. Hampton, VA, Brandie Humphrey First they reviewed what we had ordered to make sure all was accurate. My husband & I are very pleased with the final product. The installers , Joe B, Joseph S and Jacob W., arrived on time . To top it all off, we back everything with our zero-risk assurance to guarantee that you don't overpay, you don't have to put your money at risk, and you don't have to worry about the product because it is all backed by a double lifetime warranty. Did an excellent job. They answered all my questions This was overall quality service. West Shore is a locally owned and operated home improvement company that serves the Harrisburg area with custom baths, windows, and doors. Avie Eadens. They did a great job. The sales rep (Davis Moore) was courteous, professional and an expert on the product, he covered every aspect of the process & answered all questions we had. 3 Things to Look for in a Bathroom Remodel Company. It is just as beautiful as the guest room shower that Michael and his helper put in a few years before.. Offer expires 5/7/23. International Association of Better Business Bureaus. Thank you Colton, Rikkie and Zachary. Copyright 2023 West Shore Home. Columbia, SC, paul thorne He wasn't the type of salesman who tried to to push you to purchase something that you didn't want. Thank you, West Shore Home, for a very pleasant experience with your staff and installers. We also ensure all reviews are published without moderation. Below are some key pros and cons of West Shore Home. We reviewed each companys licenses, certifications, and liability insurance coverage. With industry-leading products and service, an excellent history of reviews nationwide, and a host of customer-friendly perks, we're the bath & shower remodeling company for you in Knoxville, TN. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. They did say that they would knock it down to 16,000 if she purchased it within x amount of time and 13,000 if she dropped the shower door. Many of West Shores products function similarly to tub liners in that they include grout-free wall surrounds in addition to the tub or shower itself. Though some, noted that the prices were high, they complimented the quality, On the negative side, many customers experienced customer service issues. Luckily this was not a problem for us. Great job! With a large selection of options and accessories, you can customize your new bathtub exactly the way you want it. Unlike other remodeling services, West Shore Home doesn't employ any third-party subcontractors. Mr. Mark Deary, Director of Customer Service. one star review if it's a scam. Date of our experience was April 19, 2023. All doors are Energy Star-certified and fitted with locksmith-grade hardware. I was without a shower for a week. Lawrenceville, GA, brent safron We told Cody we want to get rid of the old bathtub and replace it with a walk-in shower. October/ 8/2019, This was our second bathroom redo and we are as thrilled with this one as e were with the first. You can not rub/clean it off it seems to be inside the chalk. We are exceedingly satisfied with the service. He explained each step thoroughly as well as working neatly and efficiently. The work was done in the estimated time given up front. Other than lousy follow ups, I love my shower, but will not recommend them to anyone. DC made correction and customer decided not to move forward considering the price change. If you are considering a task of this magnitude, I highly recommend that you give West Shore Homes serious consideration. Tampa, FL, LaCelle Howard "The Crew" consisted ofMike.J, Pierson.S and Dakota.J, W had a tub removed & a walk in shower installed on 9 Feb 2023. In September, 2021 Coleton B came to my home and showed me the options for converting a jetted tub to a walk-in shower. This compensation does, Pennsylvania (Pittsburgh, Harrisburg, Mechanicsburg, Lancaster), Florida (Tampa, St. Petersburg, Clearwater, Brandon), North Carolina (Winston-Salem, Eastern North Carolina, The Triangle, New Bern). Thank you for a job well done. If you repay your purchase in full before the end of the promotional period you will not have to pay any finance charges. My entire family loves my new shower, especially my seven year old grandson. I can't say enough about the 3-man crew that installed my windows today. If you repay your purchase in full before the end of the promotional period you will not have to pay any finance charges. We researched dozens of remodeling companies. Was not kept This is nice for residents because you don't have to spend more than a day without your bathroom. We assessed reviews from various locations including. We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. Thank you Anthony F. Alex M. and Jason P. I will highly recommend West Shores to others. deserve their business. Clayton, NC, Barbara Leirer Job # C229891. You can custom design your bath adding seats giving you the extra support while showering. Ray and Eric did a fantastic job installing our, and it looks great. If you live in its service area, it's worth contacting the company for a quote to compare to other bathroom remodeling companies, as well as read verified West Shore Home reviews to learn of the experience of actual customers. Alpharetta, GA, Sparkle Farkle The design consultant will help you pick out a color, tile pattern, and accessory options (like seating, shelving, or grab bars) for your new bath or shower. Our bathtubs, showers, and wall surrounds are infused with an antimicrobial agent that prevents bacteria from growing and reproducing, ensuring your new tub and shower surfaces stay fresh and clean. It is very expensive. Its a pleasure. A professional young man named Darrell came on time to my house and added a shower caddy . Winter Haven, FL, 1 year ago It also doesnt offer tubs or showers made from materials other than. can be replaced for $800 to $2,000, though the average cost is around $1,200. Kingsland, GA, Sharon Lotze Upgrade Your Bath or Shower Today I don't mind paying for excellent work. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Financing is subject to credit requirements and satisfactory completion of finance documents. They worked until the job was done. He was very knowledgeable of the products the company offers. BBB Business Profiles may not be reproduced for sales or promotional purposes. Window installation is only available in the companys Florida, Indiana, Kentucky, North Carolina, and Pennsylvania locations. Basically this makes the finished product look cheap and definitely not worth the price we paid for the remodel.